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Patient Financial Counselor

2 months ago

Bellevue, Washington, United States Fred Hutchinson Cancer Center (Fred Hutch) Full time
Job Summary

Fred Hutchinson Cancer Center (Fred Hutch) is seeking a skilled Patient Financial Counselor to join our team. As a Patient Financial Counselor, you will play a critical role in providing financial counseling and advocacy for uninsured, underinsured, and private pay patients.

Key Responsibilities
  • Assess patient financial needs and assist with enrollment in state, federal, and health benefit insurance plans as situation dictates.
  • Review state and federal health care service benefit programs and program qualifications with patients.
  • Communicate and summarize healthcare benefit information when needed.
  • Assist patients with financial assistance applications.
  • Complete financial assistance application processing in a timely and complete manner.
  • Stress customer service and positive interpersonal relations while working closely with Intake, Registration, and others.
  • Ability to work effectively with other employees, patients, and external parties.
  • Provide procedure and treatment estimates and collect pre-service deposits for private pay patients.
  • Monitor accounts for ongoing treatment deposits, refunds, and reconciliation.
  • Provide patient access services, registering new patients, entering pertinent patient data and account information, ensuring data is current and accurate.
  • Provide support to patients by answering questions regarding billing, insurance, and claims status.
  • Assist clinical and revenue cycle departments with training for financial assistance and EPIC registration updates.
  • Provide patients with information about their insurance plan coverage, including deductible amounts and out-of-pocket expenses.
Requirements
  • High School Diploma or equivalent.
  • Minimum of one year's experience in financial counseling or patient accounting or patient access, or a combination, in a healthcare setting.
  • Knowledge of related State and Federal programs.
  • Ability to communicate verbally in person, on the phone, and in writing in a clear, concise, and professional manner.
  • Ability to effectively use email and word processing applications.
  • Ability to identify and solve problems.
  • Excellent organizational skills and commitment to detail.
  • Priority setting skills.
Preferred Qualifications
  • Certified Washington Health Plan Finder.
Our Commitment to Diversity

Fred Hutchinson Cancer Center is proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans.