Manual Identification Verification Specialist

1 month ago


West Palm Beach, Florida, United States My Bambu Full time
Job Title: Manual Identification Verification Specialist

At MyBambu, we're seeking a highly detail-oriented Manual Identification Verification Specialist to join our team. As a key member of our compliance team, you will be responsible for meticulously reviewing and authenticating customer identification documents to ensure compliance with regulatory standards and company policies.

Key Responsibilities:
  • Thoroughly examine and verify customer identification documents to ensure accuracy and compliance.
  • Identify and report any discrepancies, inconsistencies, or suspicious activities during the verification process.
  • Accurately enter and update customer information in our database, maintaining a high level of precision and confidentiality.
  • Keep detailed records of identification verification activities, ensuring compliance with data protection regulations.
  • Communicate effectively with customers to request additional information or clarification during the identification verification process.
  • Collaborate with internal teams to address any issues or discrepancies in a timely and professional manner.
Requirements:
  • Bilingual (Spanish or Creole) proficiency is highly preferred.
  • Minimum of one year of customer service experience, preferably in a fintech environment.
  • Technologically savvy with a strong understanding of Microsoft Suite; Salesforce experience is a plus.
  • Banking or financial industry experience is highly desirable.
  • Excellent communication skills and a customer-centric approach.
  • Proven ability to meet or exceed targets in a sales-oriented environment.
  • Strong problem-solving skills and the ability to adapt to a dynamic and fast-paced work environment.
What We Offer:
  • Excellent medical coverage.
  • 15 days of paid time off.
  • 7 days of paid holidays.
  • Our small family corporate culture.


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