Customer Service Associate
4 days ago
**Job Overview**
We are seeking a highly skilled Customer Service Associate to join our team in a hybrid work arrangement. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving inquiries in a timely and professional manner.
Compensation:
The salary for this position is $21 per hour, reflecting the competitive market rate for similar roles in the area. With a strong focus on employee satisfaction and retention, we offer a comprehensive benefits package to ensure your well-being and growth within the company.
About the Role:
This role involves working with customers, internal departments, and external organizations to provide top-notch support and resolve issues efficiently. Your primary responsibilities will include:
- Receiving and evaluating customer inquiries in a courteous and professional manner.
- Responding to customer inquiries using established procedures and guidelines.
- Performing operational and administrative tasks as required.
- Collaborating with internal departments and external organizations to achieve shared goals.
Requirements and Qualifications:
To succeed in this role, you will need:
- A high school diploma or equivalent (vocational training or on-the-job training is an asset).
- Less than two years of experience in related fields (experience in roles like payroll clerk, administrative assistant, production coordinator, or data processing assistant is preferred).
- Specialized skills in operational or administrative processes.
- Strong attention to detail and accuracy in handling data and administrative tasks.
- The ability to work with minimal supervision on routine tasks and general instructions for new assignments.
- Effective communication skills when interacting with internal departments or external organizations.
Benefits and Perks:
We offer a range of benefits and perks to support your career growth and overall well-being, including:
- Voluntary benefit plans, including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
- A retirement savings plan.
- A transit spending account.
- Paid sick leave under the applicable state or local plan.
About Kelly Services:
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
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