Night Audit Supervisor

4 weeks ago


Arlington, Virginia, United States Concord Hospitality Full time
Job Summary:

We are seeking a highly skilled Night Audit Supervisor to oversee the nightly operations of the Front Office and Night Audit staffs. As a key member of our team, you will be responsible for ensuring the smooth execution of daily tasks and providing exceptional customer service to our guests.

Key Responsibilities:

Supervise and train night accounting employees to ensure accurate and efficient work

Reconcile and complete all daily front desk agents' work, including running trial balances and posting rooms

Run accounts receivable reports and provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required

Investigate service and safety issues, identify root causes, and implement recommendations to prevent future occurrences

Write and supervise the creation of incident reports, and monitor investigations to their timely conclusion

Provide exceptional customer service, including checking guests in and out, operating telephone lines, and escorting guests to their rooms when feasible

Requirements:

Strong supervisory skills and abilities, with the ability to make decisions based on set policies and procedures

Excellent oral and written communication skills, with good telephone etiquette

Ability to work effectively in a fast-paced environment, with a focus on quality and attention to detail

About Concord Hospitality:

We are a leading hospitality company that values our associates and strives to provide a great work environment. Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We offer competitive wages, comprehensive benefits, and opportunities for career advancement. If you are seeking a challenging and rewarding role, we encourage you to apply.

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