Night Audit Supervisor
4 weeks ago
We are seeking a highly skilled Night Audit Supervisor to oversee the nightly operations of the Front Office and Night Audit staffs. As a key member of our team, you will be responsible for ensuring the smooth execution of daily tasks and providing exceptional customer service to our guests.
Key Responsibilities:
Supervise and train night accounting employees to ensure accurate and efficient work
Reconcile and complete all daily front desk agents' work, including running trial balances and posting rooms
Run accounts receivable reports and provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required
Investigate service and safety issues, identify root causes, and implement recommendations to prevent future occurrences
Write and supervise the creation of incident reports, and monitor investigations to their timely conclusion
Provide exceptional customer service, including checking guests in and out, operating telephone lines, and escorting guests to their rooms when feasible
Requirements:
Strong supervisory skills and abilities, with the ability to make decisions based on set policies and procedures
Excellent oral and written communication skills, with good telephone etiquette
Ability to work effectively in a fast-paced environment, with a focus on quality and attention to detail
About Concord Hospitality:
We are a leading hospitality company that values our associates and strives to provide a great work environment. Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We offer competitive wages, comprehensive benefits, and opportunities for career advancement. If you are seeking a challenging and rewarding role, we encourage you to apply.
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