Avaya Platform Optimization Expert

7 hours ago


Chicago, Illinois, United States 1872 Consulting Full time

About the Role:

We are seeking a highly skilled Avaya Platform Optimization Expert to join our team at 1872 Consulting.

The successful candidate will be responsible for designing and implementing the upcoming Avaya upgrade from 8 to 10, focusing on optimizing uptime and resolving complex technical support issues. You will work closely with end users and have the opportunity to collaborate with ancillary technology related to Unified Communications and Telecom, such as Microsoft Teams and the M365 platform.

Key Responsibilities:

  • Design and implement Avaya upgrades and configurations to optimize system performance and uptime.
  • Provide expert-level technical support for Avaya systems, including troubleshooting and issue resolution.
  • Collaborate with end users to understand their needs and develop solutions that meet their requirements.

Requirements:

  • 7+ years of experience in Avaya engineering and optimization.
  • Proven expertise in Avaya Aura Platform and its various modules.
  • Familiarity with Microsoft Teams and Click-to-Call features is a plus.

What We Offer:

  • A competitive salary of up to $170K per year, plus 10-12% bonus.
  • A dynamic and supportive work environment with opportunities for growth and professional development.
  • The chance to work with cutting-edge technologies and contribute to the success of our clients.


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