Senior Avaya Infrastructure Specialist
3 weeks ago
Position Summary:
This key role will be centered around the design, architecture, and implementation of a comprehensive Avaya upgrade from version 8 to 10. The focus will be on optimizing uptime for the Avaya platform while collaborating with end-users to resolve complex technical support issues.
Key Responsibilities
- Designing and implementing Avaya upgrades to ensure optimal performance
- Collaborating with end-users to troubleshoot and resolve technical issues
- Working with Unified Communications and Telecom technologies such as Microsoft Teams and M365
Location: Chicago, IL
Work Arrangement: Onsite requirements include 2-3 days per week
Compensation Package: Up to $170K + 10-12% bonus
Required Skills and Qualifications
- 7+ years of experience in Avaya engineering
- Experience with Avaya Aura Platform
Nice to Have Skills and Qualifications
- Microsoft Teams experience, particularly with Click to Call functionality
- Avaya Module experience: System Manager, Session Manager, Session Border Controller, Communication Manager, Aura Device Services, Workplace for Windows and iOS
- VMWare experience
- Windows Server or Linux experience
- Networking experience
- ITIL experience
- Certifications in Avaya or Microsoft Teams
- Bachelor's Degree in an IT-related field
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