Senior Avaya Infrastructure Specialist

3 weeks ago


Chicago, Illinois, United States 1872 Consulting Full time

Position Summary:

This key role will be centered around the design, architecture, and implementation of a comprehensive Avaya upgrade from version 8 to 10. The focus will be on optimizing uptime for the Avaya platform while collaborating with end-users to resolve complex technical support issues.

Key Responsibilities

  • Designing and implementing Avaya upgrades to ensure optimal performance
  • Collaborating with end-users to troubleshoot and resolve technical issues
  • Working with Unified Communications and Telecom technologies such as Microsoft Teams and M365

Location: Chicago, IL

Work Arrangement: Onsite requirements include 2-3 days per week

Compensation Package: Up to $170K + 10-12% bonus

Required Skills and Qualifications

  • 7+ years of experience in Avaya engineering
  • Experience with Avaya Aura Platform

Nice to Have Skills and Qualifications

  • Microsoft Teams experience, particularly with Click to Call functionality
  • Avaya Module experience: System Manager, Session Manager, Session Border Controller, Communication Manager, Aura Device Services, Workplace for Windows and iOS
  • VMWare experience
  • Windows Server or Linux experience
  • Networking experience
  • ITIL experience
  • Certifications in Avaya or Microsoft Teams
  • Bachelor's Degree in an IT-related field


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