Customer Service Manager

3 weeks ago


Latham, New York, United States Trustco Bank Full time

Job Description: We are seeking an experienced Head Teller Lead to join our team at Trustco Bank. This role is ideal for individuals who are passionate about delivering exceptional customer experiences, managing cash handling operations, and driving sales growth.

About Us: Trustco Bank is a trusted financial institution dedicated to providing personalized banking solutions and community involvement.

Main Responsibilities:

  • Cash Handling: Oversee and manage cash handling operations, ensuring accurate and efficient processing, and maintaining a secure working environment.
  • Customer Service: Provide exceptional customer service, resolving issues promptly, and exceeding customer expectations.
  • Sales Growth: Identify opportunities to increase sales through cross-selling Bank's products and services.
  • Leadership: Supervise and mentor a team of banking professionals, providing guidance, coaching, and performance feedback.

Requirements:

  • Education: High School Diploma or equivalent required; Bachelor's degree preferred.
  • Experience: Minimum 2 years of experience in banking or a related field, preferably in a supervisory role.
  • Skills: Excellent communication, problem-solving, and leadership skills; ability to work effectively in a fast-paced environment.

Compensation: The estimated salary range for this position is $50,000 - $65,000 per year, depending on experience and qualifications. Benefits include comprehensive health insurance, retirement savings plan, and paid time off.



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