Real Time Operations Manager

4 weeks ago


Phoenix, Arizona, United States Chewy Full time

Job Summary

We are seeking a highly skilled Real Time Analyst to join our team at Chewy. As a Real Time Analyst, you will be responsible for leading CS Operations, Customer Experience, and Agent through a combination of real-time performance management, agent utilization management, reporting, and analytics.

Key Responsibilities

• Continuously analyze business activities in real-time, re-forecasting to implement countermeasures to enhance balance of service levels and occupancy.

• Make vital adjustments in staffing plans and coordinate with operations teams to achieve service level goals and business objectives.

• Deliver bridges, synopsis, insights, and plans of action for forecasting and planning and operational activities intraday and post-mortem to support continuous improvement of Customer Service performance results.

• Supervise and run real-time responses to events such as technical outages, application failures, unanticipated facilities closures (safety related), and bring up to appropriate internal and external teams when needed.

• Collaborate with Operations and WFM teammates to identify areas of innovation and continuous improvement opportunities in forecasting, planning, and executions of customer service activities.

Requirements

• 2+ years call center Workforce Management experience in contact centers or equivalent experience.

• Proven understanding and competency of real-time management of a contact center, including handling agent availability, forecast v. actual for volume, handle time, and capacity to deliver balanced business-targeted SLAs and Occupancies.

• Good written and verbal communication skills to be able to work with all levels of the Customer Service Organization clearly and concisely from agent to Senior Leadership.

Preferred Qualifications

• 1 year+ Experience with Workforce Management (back-office functionality) platform is recommended (e.g. Kronos, Verint or NICE).

• Proficient in data management - SQL, Python, VBA, Tableau, macros, pivot tables, and pivot charts.

• Associates degree or higher in business administration, finance, or statistics is preferred.

• Ability to work independently and meet deadlines.

• No corrective actions in the past 180 days.



  • Phoenix, Arizona, United States Bryten Real Estate Partners Full time

    Job DetailsJob Location: Arizona, AZDescriptionWe're excited to announce a Portfolio Community Manager position available in Phoenix, AZ. We are committed to creating an inspiring and inclusive experience, celebrating our diverse culture, and offering a variety of benefits and opportunities.Featured Perks & Benefits to Keep You Inspired• Medical plans with...

  • Senior Tax Manager

    1 month ago


    Phoenix, Arizona, United States Emerald Resource Group Full time

    Senior Tax Manager - Real Estate SpecialistJob SummaryEmerald Resource Group is seeking a highly skilled Senior Tax Manager to lead our Real Estate team. As a trusted advisor, you will utilize your technical tax expertise to provide proactive solution options to our clients. Key ResponsibilitiesLead the Real Estate team in servicing clients effectively,...


  • Phoenix, Arizona, United States Vertical Real Estate Services Full time

    Job Title: Multifamily Maintenance Operations ManagerJob Summary:We are seeking an experienced Maintenance/Service Manager to join our team. As a Maintenance/Service Manager, you will be responsible for the overall appearance, preventative care and maintenance of our multifamily locations. The ideal candidate has experience working in a multifamily...


  • Phoenix, Arizona, United States Avenue5 Residential Full time

    About the Regional Manager RoleWe are seeking a seasoned Regional Manager to oversee the operations of several properties, ensuring efficient operations, vendor contracts, maintenance, lease administration, monthly reporting, and a positive experience for residents, associates, and property owners. The ideal candidate will have a strong background in...

  • Maintenance Team Lead

    2 weeks ago


    Phoenix, Arizona, United States Bryten Real Estate Partners Full time

    Job Title: Maintenance Team LeadEstimate Salary: $60,000 - $80,000 per year.Bryten Real Estate Partners is seeking a skilled and experienced Maintenance Supervisor to lead our maintenance team. As a key member of our facilities operations team, you will be responsible for preparing schedules, coordinating work orders, and training team members.Main...


  • Phoenix, Arizona, United States The Carin Nguyen Real Estate Network Full time

    About the RoleWe are seeking a highly skilled Talent Acquisition Specialist to join our team at The Carin Nguyen Real Estate Network. As a key member of our team, you will play a crucial role in identifying and hiring top talent to propel our growth and cultivate our unique culture.Key ResponsibilitiesLead initiatives to rapidly recruit high-producing and...


  • Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

    Job Summary:The Arizona Department of Administration's General Services Division is seeking a highly skilled Warehouse Operations Manager to oversee the efficient management of our warehouse operations. This role is responsible for planning, monitoring, and coordinating the ordering, receipt, and dispatching of parts. The successful candidate will utilize...


  • Phoenix, Arizona, United States Southwest ADI Full time

    Job DescriptionSouthwest Accessories Group is a dynamic and growing company that values its employees, customers, and community. We are seeking a highly skilled and experienced Warehouse Receiving Supervisor to join our team.Key ResponsibilitiesEnsure the efficient operation of the warehouse, with a focus on the receiving department and its...


  • Phoenix, Arizona, United States STAFFING FISH LLC Full time

    About the Job:STAFFING FISH LLC is seeking a highly skilled Accounting Manager to oversee the accounting department's day-to-day operations. The ideal candidate will have a strong background in accounting and finance, with previous experience managing a team.Key Responsibilities:Manage and oversee the daily operations of the accounting department, including...


  • Phoenix, Arizona, United States Freeport-McMoRan Inc. Full time

    Job SummaryWe are seeking a highly skilled Global Operational Readiness Manager to join our team at Freeport-McMoRan Inc. This role is responsible for leading the Operational Readiness program within the Engineering and Construction organization to deliver the intended value for the business throughout each project's life cycle.Key ResponsibilitiesLead the...


  • Phoenix, Arizona, United States Right At School Full time

    At Right At School, we are seeking a highly skilled HR Operations Manager to join our team. This is a unique opportunity to work in a fast-paced environment and contribute to the growth and development of our organization.The successful candidate will be responsible for administering and leveraging HR systems and processes to ensure data accuracy and...


  • Phoenix, Arizona, United States Ecoplexus Full time

    Job DescriptionWe are seeking a highly skilled Renewable Energy Project Manager to join our team at Ecoplexus. As a key member of our project development team, you will be responsible for site/land acquisition and management of 3rd party brokers/agents as needed to support the Company's siting and project development goals in the United States, with a focus...


  • Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

    About the Job: The Arizona Department of Administration is seeking a skilled Warehouse Operations Manager to join our team. This role is responsible for overseeing warehouse operations that support maintenance and repair activities.Key responsibilities include managing inventory, planning, monitoring, and coordinating the ordering, receipt, and dispatching...


  • Phoenix, Arizona, United States Oak View Group Full time

    Job SummaryThe Oak View Group is seeking an experienced Executive Sous Chef to join our team at the Footprint Center in Phoenix, AZ. As a key member of our culinary operations team, you will be responsible for overseeing the direction of our kitchen's daily activities, ensuring guest satisfaction, profitability, and a positive, productive, and compliant work...


  • Phoenix, Arizona, United States Restaurant Depot Full time

    Job Title: Assistant Branch ManagerJob Summary:Restaurant Depot is seeking an experienced and skilled Assistant Branch Manager to join our team. As a key member of our management staff, the Assistant Branch Manager will be responsible for ensuring the efficient operation of the branch, providing exceptional customer service, and maintaining a positive...


  • Phoenix, Arizona, United States Kett Engineering Full time

    Job Title: Site Operations ManagerJob Summary: The successful candidate will be responsible for overseeing all aspects of site operations, including project coordination, logistical data administration, scheduling, employee relations, and interfacing with customers and Kett Engineering to ensure customer service needs are met or exceeded.Key...


  • Phoenix, Arizona, United States Fullscript Full time

    Job Title: Senior Warehouse Operations ManagerFullscript is a leading national distributor of health products to healthcare practitioners and their patients. We are seeking a highly skilled and experienced Senior Warehouse Operations Manager to lead our Phoenix, Arizona distribution team.Job Summary:The Senior Warehouse Operations Manager will be responsible...


  • Phoenix, Arizona, United States Resiliency LLC Full time

    Job DescriptionThis position is responsible for managing the culinary operations of a Taiwanese Cantonese cuisine station. Key responsibilities include developing menus that reflect current trends, executing recipes, and maintaining high standards of safety and sanitation.Responsibilities:Culinary Operations: Manage the culinary operations, including menu...

  • Safety Manager

    4 weeks ago


    Phoenix, Arizona, United States PRO EM National Event Services Full time

    Job Title: Safety ManagerAt PRO EM National Event Services, we are seeking a highly skilled and experienced Safety Manager to join our team. Our ideal candidate will be responsible for developing and implementing corporate safety programs and objectives, as well as coordinating safety training programs.​Key Responsibilities:Create and implement safety...


  • Phoenix, Arizona, United States CalPortland Full time

    Job SummaryThe Fleet Manager will oversee the daily operations of various local Maintenance Truck Shops, ensuring compliance with safety and environmental regulations. This role requires strong leadership and organizational skills, with a focus on employee development and team management.ResponsibilitiesDevelop and implement training programs for truck...