Operations Team Lead
1 week ago
Job Title: Operations Supervisor
Job Summary: The Operations Supervisor is responsible for overseeing the day-to-day operational activities of the campground, ensuring a smooth, efficient, and enjoyable experience for all guests. This role involves managing various departments, including staffing, inventory, maintenance, safety, housekeeping, guest services, and recreational activities.
Key Responsibilities
- Oversee daily operations across all departments, ensuring that tasks are completed efficiently and to a high standard.
- Communicate and correct deficiencies in these departments by collaborating with the departmental supervisor and GM.
- Provide great customer service while improving guest satisfaction and raising the net promoter score through training of staff and maintaining of the property.
- Manage and support campground staff, including hiring, scheduling, and training.
- Assist the GM in achieving monthly and annual budget requirements.
- Manage sensitive and confidential information with the highest level of discretion. Ensure that all data is securely stored and accessible only to authorized individuals.
- Ensure all accounting functions at the campground follow OAK procedures including correct and accurate cash handling.
- Maintain compliance with preventative maintenance and deep cleaning programs through regular inspection of cabins with the Housekeeping Supervisor and Engineer Supervisor.
- Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
- Develop effective conflict resolution and critical thinking skills.
- Monitor and manage inventory levels, ensuring that all necessary supplies are available.
- Comfortable in high-pressure and fast-paced situations while maintaining composure and objectivity.
- Maintain property by following the quality assurance manual.
- Function as Manager on Duty in the absence of GM.
- Implement and enforce safety protocols to ensure a safe environment for both guests and staff while complying with various local, state, and federal safety requirements.
- Foster a work environment that maximizes employee involvement, morale, and is dedicated to delivering KOA's Culture, Mission, Values, and Goals.
Requirements
- High School Diploma or equivalent
- Proven experience in a Customer Service supervisory role
- Hear and speak the English language fluently
- Strong decision-making ability
- Proficient Computer Skills
- Ability to work nights, weekends, and holidays
- Excellent communication, collaboration, and delegation skills with ability to manage confrontation
- Ability to motivate, lead, and develop a diverse team
- Strong working knowledge of operational procedures
- Valid driver's license
Physical Requirements
- Ability to stand for long periods of time
- Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
- Ability to bend, stoop, kneel, crouch, climb, and move safely over uneven terrain
- Able to work inside and outdoors and in various climates
About Kampgrounds of America, INC.
Kampgrounds of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. This includes discrimination based on race, religion, color, national origin, ancestry, gender, gender identity, age, sexual orientation, or any other protected status.
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