Customer Service Warehouse Team Member
4 days ago
About the Company: Dal-Tile is a leading manufacturer of tile and natural stone in the United States, part of Mohawk Industries. Our company culture values dedication, teamwork, and innovation.
Job Description: We are seeking an exceptional Customer Service Warehouse Team Member to join our team. As a key member, you will provide top-notch customer service, handle various sales transactions, and perform warehouse duties such as receiving, loading/unloading material, pulling/assembling customers orders, and inventory checks. This role may involve daily use of forklift and/or crane equipment.
Responsibilities:
- Provide exceptional customer service, waiting on customers, assisting with determining order requirements, answering inquiries, providing samples, and completing sales transactions.
- Address and resolve customer complaints (returns and order errors).
- Perform various office administration duties such as processing payments and receipts, reconciling DSRs and cash box, preparing bank deposits, balancing petty cash box, and preparing performance reports.
- Enter customer orders, create plant/RDC orders, and complete stock replenishment orders.
- Prepare sales slips and produce daily sales reports.
- Perform a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays, moving, storing, and replenishing material, and conducting daily cycle counts.
- Receive and unload inbound material, process inbound shipments, stock material, process customer returns, and notify management of damaged shipments for freight claims.
- Operate crane forklift equipment.
- Maintain a clean and organized facility by sweeping, trash removal, restroom cleaning, and general office maintenance.
- Maintain a safe working environment by obeying all safety rules as outlined in the Safety Program and reporting accidents, unsafe conditions, and acts to Management.
Requirements:
- H.S. diploma or equivalent experience.
- 1+ years of customer service experience and warehouse experience.
- Forklift experience.
Compensation: The estimated annual salary for this position is $43,600-$51,100 depending on location and experience. In addition to competitive compensation, we offer a comprehensive benefits package, career opportunities, and an environment of creativity and growth.
Benefits: Our company offers a range of benefits, including a 401(k) matching program, employee purchase discount, tuition reimbursement, and more. We also support our U.S. military, veterans, and their families - Thank You for Your Service
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