Warehouse Customer Service Representative
3 weeks ago
About the Position: We are seeking an experienced Warehouse Customer Service Representative to join our team. As a key member, you will provide top-notch customer service, handle various sales transactions, and perform warehouse duties such as receiving, loading/unloading material, pulling/assembling customers orders, and inventory checks. This role may involve daily use of forklift and/or crane equipment.
Responsibilities:
- Provide exceptional customer service, waiting on customers, assisting with determining order requirements, answering inquiries, providing samples, and completing sales transactions.
- Address and resolve customer complaints (returns and order errors).
- Perform various office administration duties such as processing payments and receipts, reconciling DSRs and cash box, preparing bank deposits, balancing petty cash box, and preparing performance reports.
- Enter customer orders, create plant/RDC orders, and complete stock replenishment orders.
- Prepare sales slips and produce daily sales reports.
- Perform a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays, moving, storing, and replenishing material, and conducting daily cycle counts.
- Receive and unload inbound material, process inbound shipments, stock material, process customer returns, and notify management of damaged shipments for freight claims.
- Operate crane forklift equipment.
- Maintain a clean and organized facility by sweeping, trash removal, restroom cleaning, and general office maintenance.
- Maintain a safe working environment by obeying all safety rules as outlined in the Safety Program and reporting accidents, unsafe conditions, and acts to Management.
Requirements:
- H.S. diploma or equivalent experience.
- 1+ years of customer service experience and warehouse experience.
- Forklift experience.
Estimated Salary: The estimated annual salary for this position is $45,200-$53,400 depending on location and experience. In addition to competitive compensation, we offer a comprehensive benefits package, career opportunities, and an environment of creativity and growth.
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