Customer Experience Associate

6 days ago


Onalaska, Texas, United States Dynamic Lifecycle Innovations Full time
Job Overview

We are seeking a highly skilled Customer Experience Associate to join our team at Dynamic Lifecycle Innovations. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences.

About the Role

In this role, you will be responsible for maintaining accurate customer data, processing orders, compiling reports, and ensuring a seamless onboarding process for new customers. You will collaborate with internal stakeholders and serve as a customer advocate, facilitating smooth customer interactions.

Key Responsibilities
  • Respond to internal customer requests for billing, settlement data, and other reports with urgency and precision.
  • Track customer SLAs and satisfaction indicators and report them to stakeholders.
  • Build orders and settlements, consolidating information from internal sources to meet customer needs.
  • Act as the advocate for customers, ensuring all internal parties are aligned on customer expectations.
  • Support onboarding for new customers and maintain up-to-date customer information in our CRM.
  • Communicate directly with small business customers and back up other members of the Customer Experience Team when necessary.
  • Manage the Quality Log, documenting and following up on customer complaints.
  • Ensure data integrity across ERP, CRM, and other systems.
Requirements

To succeed in this role, you will need:

  • An associate degree in a business-related field or equivalent experience.
  • A minimum of 1 year of customer service or account management experience in a professional setting.
  • Strong communication and organizational skills, with the ability to work efficiently in a fast-paced environment.
  • Proficiency in Microsoft Office, particularly Excel and Outlook.
Benefits

We offer a competitive salary of $20.05 - $23.75 per hour, plus bonus opportunities. Our benefits package includes 3 weeks of paid time off and company profit sharing.



  • Onalaska, Texas, United States Dynamic Lifecycle Innovations Full time

    At Dynamic Lifecycle Innovations, we're committed to delivering exceptional customer experiences. As a Customer Experience Coordinator, you'll be the backbone of our team, ensuring seamless interactions and maintaining accurate customer data.Your key responsibilities will include responding to internal requests, tracking SLAs, building orders, and acting as...


  • Onalaska, Texas, United States Dynamic Lifecycle Innovations Full time

    Job OverviewWe are seeking a highly skilled Customer Experience Coordinator to join our team at Dynamic Lifecycle Innovations.

  • Retail Associate

    4 days ago


    Onalaska, Texas, United States Circle K Full time

    Overview">Circle K is a leading convenience store chain offering a unique retail experience. As a Retail Associate/ Customer Service Liaison, you'll be at the forefront of delivering exceptional customer service and ensuring a safe and clean environment for our customers."> ">Job Summary">We are seeking a highly motivated and customer-focused individual to...


  • Onalaska, Texas, United States Destination Pet LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Pet Care Associate at our Pet Me Scratch Me location in Onalaska.This role is ideal for someone who is passionate about providing exceptional customer service and ensuring the well-being of pets. As a key member of our team, you will be...


  • Onalaska, Texas, United States Dynamic Lifecycle Innovations Full time

    About the RoleWe are seeking a talented Experience and Engagement Specialist to join our team at Dynamic Lifecycle Innovations. In this role, you will be responsible for coordinating customer interactions and ensuring seamless communication between internal stakeholders and customers.ResponsibilitiesCollaborate with internal teams to ensure customer needs...


  • Onalaska, Texas, United States Blain's Farm & Fleet Full time

    About the RoleWe are seeking a highly motivated individual to join our Retail Management Training Program. As a Trainee, you will gain hands-on experience in all aspects of store operation and develop your skills in customer service, leadership, and team management.The ideal candidate will possess a passion for delivering exceptional customer experiences and...


  • Onalaska, Texas, United States Family Dollar Full time

    FAMILY DOLLAR IS HIRING A RETAIL SALES ASSOCIATE! As a Retail Sales Associate at Family Dollar, your main goal will be to provide outstanding customer service. This includes welcoming customers, helping them find what they need, and processing sales transactions accurately. Additionally, you will be able to answer any questions customers may have about our...


  • Onalaska, Texas, United States Dynamic Lifecycle Innovations Full time

    Are you a customer-centric professional looking for a challenging role? Do you have a passion for delivering exceptional experiences? We're looking for a Customer Experience Coordinator to join our team at Dynamic Lifecycle Innovations.In this role, you'll be responsible for coordinating customer interactions, maintaining accurate data, and ensuring seamless...


  • Onalaska, Texas, United States Ross Dress for Less Full time

    Job SummaryWe are seeking a highly motivated and experienced Retail Operations Manager to join our team at Ross Dress for Less. This role will be responsible for overseeing the management and supervision of all areas assigned by the Store Manager, including customers, associates, and merchandising.Key Responsibilities:General Operating Requirements:Lead all...


  • Onalaska, Texas, United States Circle K Full time

    Job DescriptionCircle K is seeking a Retail Associate / Team Member to provide exceptional customer service and resolve issues efficiently.This role involves:Ringing up sales accurately on the cash register.Operating multi-function equipment, such as fuel consoles and lottery machines.Maintaining store facilities for safety, cleanliness, and proper working...


  • Onalaska, Texas, United States Family Dollar Full time

    As a Customer Service Ambassador at Family Dollar, you will be responsible for delivering exceptional customer experiences. Responsibilities include greeting customers, assisting with merchandise selection, and completing cash register transactions. You will also answer questions about the store and its products. An estimated salary for this role is $12-$15...


  • Onalaska, Texas, United States Family Dollar Full time

    Role OverviewFulfilling a critical role in Family Dollar's customer-centric environment, this position involves delivering exceptional service to customers while providing assistance with merchandise selection and operating a cash register accurately.The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced...


  • Onalaska, Texas, United States Family Dollar Full time

    Key ResponsibilitiesProvide top-notch customer service by greeting customers, offering assistance, and resolving issues promptly.Operate a cash register accurately and efficiently, handling transactions with precision.Maintain a clean and organized workspace, adhering to company standards.Work collaboratively as part of a team to achieve sales goals and...


  • Onalaska, Texas, United States Dynamic Lifecycle Innovations Full time

    Dream Job Alert!We are looking for a talented Material Procurement Associate to join our team at Dynamic Lifecycle Innovations. As a key member of our operations team, you will be responsible for sorting circuit boards, baling commodities, and maintaining a general knowledge of our materials and software systems.If you are a motivated individual with a...


  • Onalaska, Texas, United States TEKsystems Full time

    Job DescriptionLocation Requirements:This role is based in the Madison or Onalaska, WI area and requires occasional in-office appearances once a month. While this is primarily a work-from-home position, we require candidates to reside within 50 miles of these locations.About the Role:We are seeking a skilled Service Delivery Professional to support our...


  • Onalaska, Texas, United States Circle K Full time

    Key ResponsibilitiesThe successful candidate will be responsible for:Ringing up sales accurately and handling customer transactions.Operating various pieces of equipment, including fuel consoles and lottery machines.Maintaining the store's facilities to ensure a safe and clean environment.What We Offer: Competitive salary, opportunities for career...


  • Onalaska, Texas, United States Domino's Franchise Full time

    Be Part of Our Pizza Making TeamWe are seeking motivated and skilled individuals to join our team as Pizza Makers. As a Pizza Maker, you will be responsible for making, baking, and preparing pizzas to meet our high standards of quality and customer satisfaction.Key Responsibilities:• Prepare ingredients and mix dough for pizzas• Operate pizza ovens and...


  • Onalaska, Texas, United States TEKsystems Full time

    Job Title: Customer Support Representative - Work From Home Opportunity">About the Role:We are seeking a highly skilled and dedicated Customer Support Representative to join our team. As a key member of our support team, you will provide exceptional service to our clients, resolving their queries and concerns in a timely and professional...


  • Onalaska, Texas, United States Amazon Warehouse Full time

    Job Overview:You'll be part of the dedicated Amazon team at the delivery station, the last stop before we deliver smiles to customers. Our fast-paced roles receive trucks full of orders and prepare them for delivery. Your duties may include receiving and preparing inventory for delivery, using technology to sort and prepare orders, building and transporting...


  • Onalaska, Texas, United States Ross Dress for Less Full time

    About Ross Dress for LessWe are the nation's largest off-price retailer with over 2,000 stores and a strong track record of success and growth. Our focus is on bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings.Job OverviewAs an Assistant Store Manager, you will be responsible for managing and...