Customer Experience Associate
6 days ago
We are seeking a highly skilled Customer Experience Associate to join our team at Dynamic Lifecycle Innovations. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences.
About the Role
In this role, you will be responsible for maintaining accurate customer data, processing orders, compiling reports, and ensuring a seamless onboarding process for new customers. You will collaborate with internal stakeholders and serve as a customer advocate, facilitating smooth customer interactions.
Key Responsibilities- Respond to internal customer requests for billing, settlement data, and other reports with urgency and precision.
- Track customer SLAs and satisfaction indicators and report them to stakeholders.
- Build orders and settlements, consolidating information from internal sources to meet customer needs.
- Act as the advocate for customers, ensuring all internal parties are aligned on customer expectations.
- Support onboarding for new customers and maintain up-to-date customer information in our CRM.
- Communicate directly with small business customers and back up other members of the Customer Experience Team when necessary.
- Manage the Quality Log, documenting and following up on customer complaints.
- Ensure data integrity across ERP, CRM, and other systems.
To succeed in this role, you will need:
- An associate degree in a business-related field or equivalent experience.
- A minimum of 1 year of customer service or account management experience in a professional setting.
- Strong communication and organizational skills, with the ability to work efficiently in a fast-paced environment.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
We offer a competitive salary of $20.05 - $23.75 per hour, plus bonus opportunities. Our benefits package includes 3 weeks of paid time off and company profit sharing.
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