Retail Operations Manager
7 days ago
We are seeking a highly motivated and experienced Retail Operations Manager to join our team at Ross Dress for Less. This role will be responsible for overseeing the management and supervision of all areas assigned by the Store Manager, including customers, associates, and merchandising.
Key Responsibilities:- General Operating Requirements:
- Lead all Company Best Practices and maximize productivity by minimizing steps and touches while working.
- Assist in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
- Communicate any variances to Company standards to the Store Manager.
- Ensure proper scheduling of Associates to meet business objectives.
- Ensure compliance with all State, Local, and Federal regulations.
- Ensure scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
- Accept special assignments as directed by Leadership.
- Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
- Organizational Development:
- Assist in recruiting, hiring, training, and developing non-exempt Associates.
- Ensure compliance of Ross personnel policies and procedures.
- Assist with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
- Expense Control:
- Assist in the management of and continuous monitoring of actual expenditures to be within budget.
- Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
- Maintaining a Safe & Secure Environment:
- Understand that safety is the number one priority and practices safe behaviors in everything they do.
- Ensures all Associates understand and can execute emergency operating procedures.
- Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
- Assists in the facilitation of monthly safety meetings.
- Customer Service:
- Treats all Customers, Associates, and other leaders with respect.
- Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
- Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
- Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
- Two or more years of Store or Assistant Store Manager experience in a retail environment.
- Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
- Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
- Ability to set priorities and exercise independent judgment.
- Maintain high quality of Customer service.
- Fluency in English.
- Ability to work evenings and weekends.
- Ability to perform basic mathematical calculations commonly used in retail environments.
$55,000 - $65,000 per year (based on location and experience)
Ross Dress for Less is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience.
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