Pharmacy Account Manager
7 days ago
We are seeking a highly skilled Pharmacy Account Manager to join our team at PharMerica. As a critical member of our dynamic and growing pharmaceutical services company, you will play a vital role in our success.
The Account Manager of Client Services cultivates and maintains strategic relationships with clients, ensuring customer satisfaction with pharmacy services, issue resolution, and overall retention. This role requires 75% travel in and around the Nanuet, NY area, with ideal locations within that area to enable home officing 25% of the time.
We offer a competitive salary range of $71,000 to $75,000 per year, as well as a range of benefits, including DailyPay, flexible schedules, and health insurance.
Responsibilities- Build strong partnerships with clients through consultation and collaboration for sustained success and growth.
- Accountable for all aspects of client relationships, serving as the primary point of contact.
- Engage with all levels of the organization to discuss issue resolution, growth opportunities, and overall pharmacy performance.
- Lead client contract renewal processes in collaboration with other key stakeholders.
- Own the client issue escalation and resolution process, working directly with internal partners to achieve timely responses and set proper expectations.
- Manage client relationships through the company's CRM software, tracking and managing activities, issues, tasks, contacts, and other client communications.
- Provide pharmacy service, performance, and reporting data, preparing reports and facilitating client engagement calls.
- Work with client support services to lead the onboarding of new clients and facilities, ensuring a seamless implementation.
- Collaborate with other functional departments to assure corporate billing and receivable standards are achieved.
- Represent PharMerica at corporate, networking, and client events.
- Bachelor's degree or equivalent experience.
- Three to five years of previous experience in client management, customer service, or client support roles, preferably in a healthcare setting or business-to-business setting.
- Ability to communicate effectively with all levels of management.
- Excellent time-management and basic computer skills.
- Advanced Microsoft Office proficiency.
- Outstanding problem-solving skills.
- Experience in root cause analysis.
- Ability to collaborate cross-functionally.
- Experience working within a collaborative team.
- Experience in project management and client-facing customer service roles.
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