ITSM Wireless Support Professional

3 weeks ago


Baltimore, Maryland, United States VSE Full time

Job Summary: We are seeking an ITSM Specialist to support the Division of Integrated Telecommunications Management (DITM) at the Social Security Administration (SSA).

Key Responsibilities:

  • Conduct research on replacement options for wireless devices and plan equipment refreshment.
  • Support the rollout of new devices and manage wireless inventory databases.
  • Troubleshoot iPhone and other wireless device issues within 24 business hours.
  • Work with carriers to resolve user issues and distribute new wireless devices.
  • Assist the user community with questions and problems through training on basic functionalities.

Requirements: Moderate skills in the telecommunications industry, current system configuration knowledge, and experience with PCs and wireless devices are required.

Preferred Requirements: Experience with SSA's DITM, a Bachelor's degree in IT or telecommunications, and advanced IT certifications are preferred.

About VSE: VSE is an Equal Opportunity/Affirmative Action Employer offering competitive salaries, paid time off, family support, education assistance, and comprehensive health plans.



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