Senior Service Architect Position

2 days ago


Baltimore, Maryland, United States Tech Tammina Full time
Key Responsibilities
As a Senior ServiceNow Architect at Tech Tammina, your primary responsibilities will include:
  • Designing and implementing incident, problem, and change management modules in ServiceNow.
  • Configuring and customizing the ServiceNow platform, including tables, fields, forms, and workflows.
  • Managing user accounts, roles, and groups, enforcing access controls and permissions.
  • Developing and maintaining the Service Catalog.

Requirements
To be successful in this role, you will need to have:
  • A minimum of five years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.
  • A minimum of five years of proven experience as a ServiceNow architect, administrator, or similar role.
  • A strong understanding of IT Service Management (ITSM) processes and implementing a Configuration Management Database (CMDB).

Preferred Skills
We are looking for someone with advanced skills in the following areas:
  • ServiceNow development, including creating custom applications and modules.
  • Performance tuning and optimizing the ServiceNow platform for scalability and responsiveness.
  • Planning and executing ServiceNow platform upgrades and migrations.
  • Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript (JavaScript) or AngularJS.
  • ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas.

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