Home Care Agency Supervisor

1 day ago


Crown Point, Indiana, United States Golden Touch Home Care Services, LLC Full time
Job Title: Home Care Agency Supervisor

At Golden Touch Home Care Services, LLC, we are seeking a highly skilled and experienced Home Care Agency Supervisor to join our team. As a Home Care Agency Supervisor, you will be responsible for overseeing the day-to-day operations of our home care agency, ensuring that our staff is properly trained and equipped to provide high-quality care to our clients.

Key Responsibilities:
  • Supervise and support Homecare Aides to ensure the delivery of high-quality in-home services.
  • Monitor Homecare Aide performance, collect information regarding client condition changes, and ensure proper staffing levels to comply with regulatory agencies.
  • Manage a caseload of clients and supervise Homecare Aides.
  • Monitor the provision of services according to the authorized client's Plan of Care.
  • Provide Home Care Aides with schedules and monitor receipt procedures in the conduct of essential shopping and errands as stated in the Plan of Care.
  • Monitor required documentation to support units of service requested for reimbursement.
  • Answer phone calls, assist clients with questions, and maintain client personal files.
  • Act as the liaison between Clients, Home Care Aides, and Referral Sources.
  • Supervise field staff compliance with TVFs, EVVs, and attendance.
  • Process payroll.
Requirements:
  • Minimum of 2 years of home care experience.
  • Driver's License and reliable transportation.
  • A High School Diploma or GED is required.
  • Strong computer aptitude and working knowledge of Microsoft Office (Word, Excel, Teams, and Outlook).
  • Supervisory or leadership experience.
  • General knowledge of the in-home personal care needs of older adults and individuals with disability within the context of their social environment.
  • Excellent written and oral communication skills.
  • Ability to work within a multi-phased, fast-paced work environment.
  • Ability to resolve concerns between Home Care Aides and Clients within referral source parameters.
  • Maintains compliance with 24 hours of annual in-service training.


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