Healthcare Navigator

4 weeks ago


Fresno, California, United States MEDZED GROUP Full time
Job Details

Job Location: Fresno - Fresno, CA

Position Type: Full Time

Salary Range: $29.00 Hourly

Job Category: Health Care

Description

Community Health Navigator

Summary

MedZed Group is seeking a passionate and dedicated Community Health Navigator to join our team. As a Community Health Navigator, you will play a critical role in delivering patient-centered care and support to members enrolled in our Enhanced Care Management (ECM) program.

This is a remote-field position that requires you to work in the community, coordinating services with members, providers, and community agencies to improve member care and long-term outcomes. You will work with special populations, including those who may be homeless, have severe mental illness or substance use disorders, and/or need services to prevent such conditions.

Daily Responsibilities

  1. Manage caseloads of referred, assigned, and enrolled members with complex medical, social, and psychosocial needs.
  2. Communicate effectively with members, caregivers, and/or families, in person and remote, to cultivate professional, supportive relationships.
  3. Understand social/complex case management and participate in clinical rounds, case consultations, and team huddles.
  4. Empower members and families to overcome barriers and improve health outcomes.
  5. Serve vulnerable populations, including the homeless, those with severe mental illnesses, substance use disorders, addiction, medically underserved, at risk children/youth, disabled, chronic illnesses, high utilizers of emergency services, etc.

Qualifications

  • Proven understanding of patient-centered care.
  • Proven experience with care planning, case management, and managing caseloads.
  • Proven experience working with vulnerable and culturally diverse populations.
  • Knowledge of community resources within the community of the member being served.
  • Ability to maintain clear and professional boundaries with members and coworkers.

Education & Work Experience

  • Bachelor's degree (social work, psychology, sociology, or public health a plus).
  • Master's degree a plus (MSW).
  • Minimum of 2 years' experience working in medical, mental health, social, or community services required.
  • Minimum of 1 year's experience with ages 0-21 years of age (if hired to work with the pediatric population).


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