Healthcare Navigator
4 weeks ago
Job Location: Fresno - Fresno, CA
Position Type: Full Time
Salary Range: $29.00 Hourly
Job Category: Health Care
DescriptionCommunity Health Navigator
Summary
MedZed Group is seeking a passionate and dedicated Community Health Navigator to join our team. As a Community Health Navigator, you will play a critical role in delivering patient-centered care and support to members enrolled in our Enhanced Care Management (ECM) program.
This is a remote-field position that requires you to work in the community, coordinating services with members, providers, and community agencies to improve member care and long-term outcomes. You will work with special populations, including those who may be homeless, have severe mental illness or substance use disorders, and/or need services to prevent such conditions.
Daily Responsibilities
- Manage caseloads of referred, assigned, and enrolled members with complex medical, social, and psychosocial needs.
- Communicate effectively with members, caregivers, and/or families, in person and remote, to cultivate professional, supportive relationships.
- Understand social/complex case management and participate in clinical rounds, case consultations, and team huddles.
- Empower members and families to overcome barriers and improve health outcomes.
- Serve vulnerable populations, including the homeless, those with severe mental illnesses, substance use disorders, addiction, medically underserved, at risk children/youth, disabled, chronic illnesses, high utilizers of emergency services, etc.
Qualifications
- Proven understanding of patient-centered care.
- Proven experience with care planning, case management, and managing caseloads.
- Proven experience working with vulnerable and culturally diverse populations.
- Knowledge of community resources within the community of the member being served.
- Ability to maintain clear and professional boundaries with members and coworkers.
Education & Work Experience
- Bachelor's degree (social work, psychology, sociology, or public health a plus).
- Master's degree a plus (MSW).
- Minimum of 2 years' experience working in medical, mental health, social, or community services required.
- Minimum of 1 year's experience with ages 0-21 years of age (if hired to work with the pediatric population).
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