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Program Manager

2 months ago


Tennessee USA, United States Pace® Analytical Services Full time
About Us

Pace Analytical Services


Pace makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace ensures our air, water, soil, and more are safe.

Job Description

Summary:


Responsible for managing the development and implementation of laboratory, services, and field programs, policies, and procedures from a functional or technical perspective, including validating and auditing results, scheduling services, and resolving service and customer problems for the entire department; provides advanced professional assistance to management staff in the area of assignment and related matters. Areas are typically varied and intermediate to complex in nature. May manage one or more of the following areas: chemistry, biology, microbiology, field, client services, service department, or related areas.



Key Responsibilities:
  • Manages staff including hiring, training, development, and engagement of self and team members, evaluating performance, providing compensation recommendations, and performance management.
  • Manages implementation and oversight of schedules, services, results, and related functional programs to achieve desired and operational results, aligns leadership and resources required, and ensures effective administration; areas are varied.
  • Provides input and advice regarding developing and aligning strategies and programs to manage the laboratory, services, or field programs, policies, and procedures for the function, group, or areas; areas are intermediate to complex.
  • Manages and participates in operational, instrumentation, and equipment reviews; assists with ensuring compliance with federal, state, local, and institutional standards, regulations, and policies, including fair practices in the handling of area-related issues.
  • Provides observations and recommendations to leadership for improvement of the organization's policies, procedures, and practices on laboratory, services, or field matters.
  • Manages expectations of leaders, managers, staff, and operations, facilitates communication on customer needs and business requirements, and establishes performance metrics; contacts are on-going or varied.
  • Resolves escalated, technical, or sensitive customer and operational problems or conflicts; works with internal groups or external agencies as needed and oversees the successful resolution; areas are intermediate to complex.
  • Manages the group or area budget including allocating resources and approving expenditures under control; budget is moderate in nature.
  • Oversees or participates in special projects by identifying company, department, customer, or service issues and priorities; communicates and coordinates, and evaluates results.
  • Maintains currency of laboratory, services, and field regulations, industry trends, current practices, new developments, applicable laws, and related legislation.
  • Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
Qualifications:

Education and Experience:


Bachelor's degree in chemistry, biology, environmental science, or a closely related field; AND five (5) years of experience, typically has experience as a lead or supervisor; OR an equivalent combination of education, training, and experience. Three (3) years of supervisory experience is strongly preferred.


Required Knowledge and Skills:

  • Comprehensive principles, practices, and techniques of laboratory, services, or field areas, such as biology or chemistry.
  • Understanding of the development and implementation of area programs, policies, and procedures.
  • Principles and practices of developing teams, motivating employees, and managing in a team environment.
  • Basic principles and practices of budget development and administration.
  • Applicable laboratory, services, or field laws, codes, and regulations.
  • Computer applications and systems related to the work.
  • Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
  • Principles and techniques of providing effective oral presentations.
  • Principles and practices of program planning, development, and evaluation.
  • Principles and techniques of making effective oral presentations.
  • Correct business English, including spelling, grammar, and punctuation.

Required Skills:

  • Performing comprehensive professional-level laboratory, services, or field duties in a variety of assigned areas.
  • Overseeing and administering comprehensive and varied area functions.
  • Supervising and evaluating employees and providing related recommendations.
  • Training others in policies and procedures related to the work.
  • Applying more standard business and project management methodologies with a focus on implementing plans to achieve goals.
  • Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost-effective and efficient manner.
  • Interpreting, applying, and explaining applicable laws, codes, and regulations.
  • Providing consulting services to supervisors and staff.
  • Preparing functional reports, correspondence, and other written materials.
  • Using initiative and independent judgment within established organizational and department guidelines.
  • Using tact, discretion, and prudence in working with those contacted in the course of the work.
  • Performing effective oral presentations to large and small groups across functional peers and the department.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
  • Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.