Member Experience Specialist

1 week ago


Longmont, Colorado, United States Planet Fitness - PF Baseline Fitness Full time
Job Overview

The Customer Service Representative plays a crucial role in ensuring a positive experience for members at Planet Fitness. This position is dedicated to delivering exceptional service to current and prospective members, as well as guests.


Key Responsibilities:
  • Welcome members and guests, providing outstanding customer support.
  • Manage front desk operations, including:
    • Answering phone inquiries in a courteous manner and assisting with various questions.
    • Checking members into the system efficiently.
    • Facilitating new member registrations.
    • Conducting tours for potential members.
  • Assist with necessary updates to member accounts.
  • Address member inquiries and concerns promptly and professionally, escalating issues to management when necessary.
  • Help maintain the cleanliness and organization of the facility.

Qualifications:
  • Prior experience in customer service is preferred.
  • Basic computer skills are required.
  • A genuine interest in fitness and wellness.
  • Must possess a positive and enthusiastic demeanor.
  • Reliability and punctuality are essential.
  • Exceptional interpersonal skills, with the ability to engage positively with members and colleagues.
  • Strong listening abilities, capable of empathizing and resolving issues effectively.
  • Maintain professionalism and diplomacy in all interactions.
  • Applicants must be at least 18 years old.

Physical Requirements:
  • Frequent standing and walking throughout the shift.
  • Regular communication in person and via phone.
  • Occasional lifting of items up to 50 lbs.
  • Exposure to cleaning chemicals may occur during the shift.

Additional Benefits:
  • Employee Recognition Program
  • Opportunities for Career Advancement

Connect with us on LinkedIn: Planet Fitness - PF Baseline Fitness

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