Quality Assurance Manager

3 days ago


Carlsbad, United States Nortek Security & Control Full time
Job Summary

We are seeking a highly skilled Supplier Quality Manager to join our team at Nice North America. As a key member of our quality department, you will be responsible for coordinating activities to meet quality system requirements and ensuring the highest level of product quality.

Key Responsibilities
  • Communicate with suppliers regarding product failure, root cause analysis, and corrective actions.
  • Monitor supplier performance, manage and communicate monthly scorecards, and request actions as needed.
  • Coordinate activities required for segregation of non-conforming product, resolution of issues, and material disposition at Distribution Centers (MRB).
  • Coordinate with Technical and Customer Service Departments to record and address Customer Complaints.
  • Support our Quality Management System Internal audit process.
  • Hold regular meetings with functional teams by business units (i.e. Technical Service, Engineering, PLM and VAS center) to address product issues related to Complaints and Non-Conforming product.
  • Coordinate, schedule, and perform supplier audit schedules, documentation, and manage the approved supplier list.
  • Support Vendor & New Product Qualification process.
  • Responsible for managing our Supplier Corrective Action Process (SCAR).
  • Develop Quality standards, procedures, inspection plans, etc. and support our QMS continuous improvement.
  • Support Engineering with product and process changes validation.
  • Other Duties as assigned.
Requirements
  • Minimum 5 years of working experience as Sr. Quality Engineer or Quality Manager in manufacturing environment.
  • Bachelor's degree in Engineering, Quality Management, or a related field (Master's preferred).
  • Strong computer skills, including Microsoft applications (i.e. Excel, Word, PPT, etc.).
  • Demonstrated problem-solving ability gained through at least 3-5 years of progressively complex quality situations.
  • Strong working knowledge of DOE, SPC, and Corrective Actions Processes.
  • Knowledge of Six Sigma and Lean.
  • Proficient in quality methods such APQP process used to achieve best-in-class product and process performance.
  • Strong organizational and communication skills.
Preferred Qualifications
  • Experience with ISO 9001 required; Internal or lead auditor preferred.
  • Knowledge of manufacturing processes including electronic (SMT), injection molding, machining, or complex assembly.
  • Strong analytical skills to identify the source of problems and to propose solutions.
  • Ability to multi-task and meet deadlines.
  • Demonstrated time management skills.
  • Ability to motivate, coach, and teach others.
  • Advanced written and verbal communication skills; detail-oriented and strong organizational skills.
  • Strong ability to adapt to changing priorities and work with a sense of urgency.
  • Proven ability to multi-task, set project priorities, establish department/discipline goals and objectives for self.
  • Bilingual (English/Spanish) preferred.
Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.

We are an equal opportunity employer and welcome applications from diverse candidates.



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