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Service Operations Coordinator

2 months ago

Fort Myers, Florida, United States DuraServ Corp Full time
Job Overview

The Service Coordinator plays a crucial role in orchestrating service solutions that lead to effective work assignments for Service Technicians and optimal outcomes for our clients. This service support professional adeptly schedules repairs and prepares work orders for the service team, ensuring a seamless process. The position encompasses a variety of service administration tasks and procedures.

Key Responsibilities

  1. Manage phone and email communications, providing timely support and guidance on customer inquiries and requirements.
  2. Prepare accurate service quotes and create service call entries in the designated record-keeping system, collaborating closely with management and service technicians to ensure efficiency and accuracy.
  3. Invoice service work and quoted services promptly and accurately, while also processing vendor invoices for Accounts Payable.
  4. Effectively schedule and dispatch service calls.
  5. Order necessary parts for service tasks and maintain records related to these orders.
  6. Process customer credit card payments securely and ensure proper filing of records.
  7. Review sales and service leads, coordinating their delegation to the appropriate personnel.
  8. Perform various warehouse-related duties as needed.
  9. May undertake additional office-related tasks as assigned by the Division Vice President or Operations Manager.

Required Knowledge, Skills, and Abilities

  • Proficient in technology and Microsoft Office 365.
  • Understanding of administrative workflows associated with work orders and invoicing.
  • Exemplary communication and customer service skills.
  • Strong organizational capabilities.
  • Professional interaction skills with both internal and external customers.
  • Able to thrive in a fast-paced work environment.

Leadership Competencies

At DuraServ, the following competencies are vital for success in this role: Action Oriented, Effective Communication, Customer Focus, Quality Decision Making, Results Driven, Accountability, Trust Building, and Commitment to Self-Development.

Supervisory Responsibilities

This role does not include supervisory responsibilities.

Work Environment and Physical Requirements

  • Office-based work environment.
  • Extended periods of sitting at a desk and working on a computer.
  • Ability to lift up to 15 pounds occasionally.

Travel Requirements

This position does not require planned business travel, although periodic visibility in the field is encouraged.

Education and Experience

A high school diploma or equivalent is required, with a preference for candidates possessing two or more years of relevant experience.

Disclaimer

This job description is intended to provide a general overview of the position and is not exhaustive of all tasks, duties, or responsibilities that may be assigned. Responsibilities may change or new ones may be added at any time.

EEO Statement

DuraServ is committed to equal employment opportunities and prohibits discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our EEO policy applies to all aspects of the employment relationship.