Healthcare Call Center Representative

1 week ago


Austin, Texas, United States Ascension Full time

**Job Summary**

We are seeking a skilled Healthcare Call Center Representative to join our team at Ascension in Austin, Texas. As a key member of our Patient Services team, you will be responsible for answering incoming calls and providing exceptional customer service to our patients and families.

**Responsibilities**

Respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard.

Collect relevant caller data to assist with measurement, tracking and reporting activities.

Track inquires, questions and answers and provide resolution.

**Requirements**

Education: High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

**Additional Preferences**

Previous Healthcare Experience Preferred

Call Center Experience Preferred

**Why Work with Us**

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community.

**Equal Employment Opportunity Employer**

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.



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