Enterprise Software Support Specialist

3 weeks ago


Arlington, Virginia, United States Akima Full time

Akima is looking for an experienced Security Clearance Technician to provide top-notch technical support to our government client in Arlington, VA. As a key member of our team, you will be responsible for delivering comprehensive training and support to ensure employees are proficient in utilizing analytical resources.

About the Role:
  • Develop and deliver training programs to equip employees with the necessary skills to utilize software tools effectively.
  • Offer exceptional help desk support, providing timely and accurate solutions to user inquiries.
  • Maintain a high level of customer satisfaction by resolving issues efficiently and effectively.
  • Work closely with the HSI Innovation Lab tools support teams to identify and address recurring issues.

We require a highly motivated individual with excellent communication and problem-solving skills. A Bachelor's degree and minimum 3 years of experience supporting analytical software solutions at the enterprise level are desired. The estimated salary for this position is $90,000 - $110,000 per year.



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