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Customer Care Specialist
2 months ago
As a vital member of our team, you will be responsible for ensuring exceptional customer experiences through effective communication and operational efficiency.
Key Responsibilities:
1. Operate various equipment and tools essential for daily operations.
2. Manage inventory by stocking ingredients from delivery areas to designated storage locations.
3. Prepare and assemble products as per customer specifications.
4. Handle incoming telephone orders with professionalism and accuracy.
5. Conduct regular inventory checks and maintain accurate records.
6. Ensure cleanliness and organization of equipment and workspaces on a daily basis.
Training:
Comprehensive orientation and on-the-job training will be provided to equip you with the necessary skills.
Communication Skills:
Ability to understand and convey clear written instructions. Strong verbal communication skills are essential for interacting with customers and team members to process orders efficiently.
Essential Skills:
- Proficiency in basic arithmetic operations to ensure accurate transactions.
- Strong verbal, written, and telephone communication skills for order processing.
- Excellent hand-eye coordination for precise movements and tasks.
- Competence in using computers and touch screens for order entry.
Work Environment:
Exposure to:
- Varied weather conditions while performing outdoor tasks.
- In-store temperatures ranging from cool to warm.
- Potential exposure to food odors and dust.
Sensory Requirements:
- Ability to communicate effectively over the phone and maintain visual acuity for in-store tasks.
Physical Requirements:
- Ability to stand for extended periods and perform tasks requiring mobility.
- Occasional lifting of products and supplies, with weights up to 50 pounds.
- Capability to carry items over short distances and navigate stairs when necessary.
Qualifications:
All personal information will be handled confidentially in accordance with EEO guidelines.
