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Patient Service Representative for Abrazo Biltmore West
2 months ago
A non-exempt medical office position responsible for front office processes in the physician practice, ensuring seamless patient interactions and efficient administrative tasks.
Key Responsibilities- Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
- Ensure HIPAA compliance and confidentiality in all patient interactions.
- Greet patients, answer office phones, and manage appointments, confirmations, and rescheduling.
- Collect accurate patient demographics, verify insurance, and process charges.
- Assist with patient checkout, referral processing, and scheduling.
- Collect co-pays, post charges, and manage patient balances.
- Distribute information to patients regarding office policies, procedures, and practice information.
- Explain and enroll patients in the patient portal.
- High school diploma or equivalent required.
- One year of customer service experience, preferably in a hospital or physician office setting.
We are committed to delivering quality care and creating a positive work environment for our employees. Our diverse and inclusive culture fosters exceptional patient care and employee satisfaction.
