Patient Care Liaison
1 week ago
Patient Services Coordinator - Front Desk
Overview
In the face of cancer, resilience and support are paramount. Our dedicated team of Patient Services Coordinators plays a crucial role in enhancing the patient experience within our facilities.
If you take pride in being the welcoming presence for patients, we invite you to consider joining our organization.
Our goal is to improve access to and elevate the quality of cancer care across the nation. As part of Arizona Oncology, a prominent network focused solely on cancer treatment and research, we are committed to integrating the latest advancements in care for our patients. We recognize the unique needs of individuals battling cancer and strive to provide comprehensive support.
Benefits:
We offer a competitive salary along with a robust benefits package that includes:
- 401K Profit Sharing Plan
- Critical Care Insurance
- Dental Insurance
- Health Spending Account
- Legal Insurance
- Long-Term Care
- Medical Insurance
- Paid Time Off Plan
- Short and Long-Term Disability
- Tuition Reimbursement
- Vision Insurance
Making a positive impact in someone's life doesn't require perfection; it simply requires genuine care.
Responsibilities
As a Patient Services Coordinator, you will have the opportunity to influence a patient's journey by:
- Welcoming patients and visitors to the clinic with professionalism and courtesy; ensuring a smooth check-in process and notifying clinical staff of patient arrivals.
- Providing and clarifying necessary paperwork for patients to complete prior to their examination; ensuring all forms are accurate and filed appropriately; updating patient demographics and insurance details in the system; collecting co-pays and outstanding balances.
- Responding to routine inquiries with clarity and efficiency.
- Completing the patient check-in and check-out process post-examination; scheduling follow-up appointments in accordance with office protocols.
- Documenting patient cancellations and missed appointments; rescheduling as necessary and informing relevant staff members.
- Offering general administrative support as needed.
Qualifications
This position is open to candidates with varying levels of experience.
Minimum Qualifications:
- High school diploma or equivalent.
- Proficiency in computer systems and Microsoft Office Suite, including Outlook, Word, and Excel.
What You Bring to the Team:
- Demonstrate Adaptability: Manage daily challenges with confidence; adjust to shifting priorities and demands with ease.
- Show Work Commitment: Uphold high performance standards and work diligently to achieve them.
- Commit to Quality: Prioritize the delivery of high-quality services and products.
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