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Healthcare Client Liaison

2 months ago


Hollywood, Florida, United States Prelude Fertility Full time
Position Overview:

The Healthcare Client Liaison is integral to maintaining the operational efficiency and professionalism of our front desk services.

Key Responsibilities:
- Deliver exceptional customer service while managing appointment scheduling and responding to inquiries via multi-line phone systems and email.
- Facilitate effective communication between patients, lab personnel, and healthcare providers, ensuring adherence to patient care standards and privacy regulations.
- Schedule and confirm patient appointments, including check-ups and referrals, while managing the flow of information effectively.

- Greet visitors, determine the purpose of their visit, and direct them to the appropriate personnel.
- Compile and maintain accurate medical records, reports, and correspondence.
- Conduct patient interviews to complete necessary insurance and privacy documentation.

Additional Duties:
- Undertake other responsibilities and special projects as assigned.

Qualifications:
- High School Diploma or equivalent is required; a Bachelor's degree is preferred.
- A minimum of one year of experience in an administrative medical office setting is required.
- Familiarity with Electronic Medical Record (EMR) systems is strongly preferred.
- Bilingual proficiency in Spanish is a plus.

What We Offer:
- Comprehensive benefits package including health, vision, and dental coverage, with options for HSA/FSA and Life and Disability Insurance.
- A no-cost medical, dental, and vision plan for employees.
- 18 days of accrued Paid Time Off (PTO) in addition to 11 paid holidays, including one floating holiday.
- Fertility benefits and a 401(k) Retirement Plan.
- Employee Assistance Program and Continuing Education Reimbursement.
- A supportive work environment that fosters internal growth opportunities.