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Customer Service Team Lead

2 months ago

Scottsdale, Arizona, United States Bashas' Full time
Job Summary

The Customer Service Team Lead is a key member of our store team, responsible for ensuring an outstanding shopping experience for our customers. This role requires a strong leader who can effectively manage the front end of the store, including customer service, cash handling, and inventory management.

Key Responsibilities
  • Customer Service: Engage with customers through friendly interactions, provide product information, and ensure a positive shopping experience.
  • Team Leadership: Direct and motivate team members to achieve sales goals, provide coaching and feedback, and ensure a positive work environment.
  • Operations Management: Oversee the front end of the store, including cash handling, inventory management, and customer service.
  • Inventory Management: Ensure accurate inventory levels, manage stockroom operations, and maintain a clean and organized store environment.
  • Customer Safety: Ensure a safe shopping environment for customers, including maintaining a clean and secure store.
  • Store Appearance: Maintain a clean and attractive store appearance, including visual merchandising and store displays.
  • Employee Development: Provide training and development opportunities for team members, including coaching and feedback.
Requirements
  • Age: Must be 18 years of age.
  • Experience: Previous retail or customer service experience preferred.
  • Skills: Strong leadership and communication skills, ability to work in a fast-paced environment, and basic math skills.
Benefits
  • Competitive Compensation: Paid weekly.
  • Benefits: Medical, dental, and vision insurance for yourself and eligible dependents.
  • Tuition Reimbursement: For qualified courses.
  • Scholarship Opportunities: For continued education.
  • Store Discount Programs: 10% off household groceries.