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West Campus Floor Supervisor

2 months ago

Ithaca, New York, United States Cornell University Full time
About the Role

Cornell University's Student and Campus Life division is seeking a highly skilled and experienced Floor Supervisor to join our team in the Dining Services department. As a key member of our operations team, you will play a critical role in ensuring the delivery of exceptional dining experiences for our students, faculty, and staff.

Key Responsibilities
  • Operational Leadership: Provide day-to-day supervision and guidance to staff members, ensuring a high level of service quality and customer satisfaction.
  • Training and Development: Support on-the-job training efforts, monitor staff performance, and provide feedback to enhance skills and knowledge.
  • Food Safety and Quality Assurance: Ensure compliance with federal, state, and university regulations, as well as Cornell Dining's food safety and quality assurance standards.
  • Client Relations and Customer Service: Provide exceptional service to guests, including university officials, alumni, and dignitaries, while maintaining a high level of security and confidentiality.
  • Adaptability and Flexibility: Demonstrate the ability to work in a fast-paced environment with changing priorities, physical demands, and varying schedules.
Requirements
  • Education and Experience: Associate's degree and at least two years of experience in catering or food service business, or equivalent combination of education and experience.
  • Communication and Interpersonal Skills: Strong written and verbal communication skills, with the ability to effectively interact with staff, guests, and clients.
  • Technical Skills: Proficiency in computer software, including Excel, Word, PowerPoint, and calendar management programs.
  • Physical Demands: Ability to lift and carry up to 50 pounds, stand for long periods, and walk with significant frequency.
Preferred Qualifications
  • Supervisory Experience: Previous supervisory experience in a food service or hospitality setting.
  • Certifications and Knowledge: Knowledge of food and health codes, including certifications.
  • Technical Skills: Experience with Kronos, Event Master, and FSS systems.