Network Technician

3 weeks ago


Ithaca, New York, United States Apogee Corporation Full time
About the Role

We're Apogee Corporation, a student services organization that's passionate about the intersection of technology and education. As a Network Technician, you'll play a vital role in providing exceptional service to our clients, ensuring their IT infrastructure meets the needs of today's technology-savvy generation.

Key Responsibilities
  • Provide hands-on maintenance and operational support for data, video, IP video, cable TV, IP phone network core, and distribution equipment.
  • Interact daily with our customers, requiring a professional attitude and appearance.
  • Report directly to a regional supervisor.
  • Work on campus at Ithaca College.
  • Collaborate with local network partners to address escalated issues and situations.
  • Monitor, investigate, and retire equipment alarms.
  • Respond to emergency outages promptly.
  • Generate reports as required.
  • Attend training events as required.
Requirements
  • Experience with commercial-grade networking equipment.
  • Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM.
  • Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts.
  • Certifications such as Net+, CCENT, CCNA, CWTS.
  • Associate's Degree in a technical field with 2+ years' experience or Four-year degree in Technology field.
  • 2-3 years of help desk or technical support experience.
  • 2-3 years of customer support experience.
What We Offer
  • An attractive salary.
  • Health insurance plan including Health Savings Account matching program.
  • Monthly stipend for cellular and data usage.
  • Engineering and Technical teams receive cash bonuses for obtaining certifications.
  • Maternity and Paternity leave.
About Us

We believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.


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