Automotive Service Manager

1 week ago


New York, New York, United States Century 3 Kia Full time
Job Summary

We are seeking a highly skilled and experienced Automotive Service Manager to join our team at Century 3 Kia. As a key member of our service department, you will be responsible for managing the service team, handling customer interactions, and ensuring excellent customer service.

Key Responsibilities
  • Manage and direct the service team to ensure efficient use of shop time and meet sales goals.
  • Handle customer complaints and concerns in a professional and timely manner.
  • Assist with or perform administrative tasks, such as managing invoices, processing new orders, and tracking inventory.
  • Monitor the progress of each vehicle throughout the day and update customers frequently.
  • Verify that final invoices reconcile with work performed on the repair order.
  • Explain all completed work and charges to customers.
Requirements
  • Minimum of 3-4 years of experience in a service manager role.
  • Ability to work hard with limited supervision.
  • Must be able to manage in a fast-paced work environment.
  • Knowledge of automobiles.
  • Positive attitude.
  • High-volume mentality.
Working Conditions

This is a full-time position, Monday to Friday, with weekends as needed. A driver's license is required.



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