Healthcare Reception Specialist

7 days ago


New York, New York, United States SUNY College of Optometry Full time

**SUNY College of Optometry Job Opportunity**

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We are a leading institution in the field of optometry, dedicated to providing high-quality education and care to our patients. As a Healthcare Reception Specialist, you will play a crucial role in ensuring that our patients receive exceptional service and care.

**Job Description**

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You will be responsible for creating a warm and welcoming environment for our patients and visitors. This includes facilitating enrollment in our patient portal, assisting patients with automated check-in functions, and responding to staff and patient inquiries. You will also schedule appointments, patient registration, insurance verification, authorizations, and payment processing using NextGen Electronic Health Record and Practice Management System.

**Responsibilities**

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  • Schedule appointments and patient registration
  • Verify insurance and obtain authorizations
  • Process payments and manage patient accounts
  • Respond to staff and patient inquiries
  • Provide excellent customer service and create a positive patient experience

**Requirements**

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  • Two years of experience working in customer service (preferably in healthcare, hospitality, call center, or client service environment)
  • Ability to work on Saturday
  • Excellent listening, communication, and writing skills
  • Excellent phone etiquette and interpersonal skills
  • Computer proficiency with Microsoft Office (Outlook, Word, Excel)

**Benefits**

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  • Annual salary: $48,400 (including location pay)
  • Generous benefit package
  • 15 days of annual leave to start
  • 13 paid holidays per year
  • Federal Public Service Loan Forgiveness (PSLF) Program qualification

**Working Conditions**

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This position is located at 33 West 42nd Street New York, NY 10036.



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