T-Mobile Retail Store Manager

4 weeks ago


Wilmington, Delaware, United States GP Mobile, An Authorized T-Mobile Retailer (Northeast) Full time
Job Overview

As a Retail Store Manager at GP Mobile, an Authorized T-Mobile Retailer, you will be responsible for leading a team of sales professionals to deliver exceptional customer experiences and drive sales growth. You will be the primary point of contact for employees and will be responsible for all aspects of store operations, including hiring, scheduling, training, marketing, and loss prevention.

Key Responsibilities
  • Complete observations of store employees' interactions with customers, providing feedback and coaching to ensure high-quality customer service.
  • Assist with customer-related issues and ensure a positive customer experience within the T-Mobile brand and expectations.
  • Own store success and take ownership of store employees' work-related needs, store leadership, staffing, and scheduling.
  • Support operational excellence by monitoring sales and inventory, managing sales tracking, and implementing new store programs and initiatives.
  • Lead by example, staying up-to-date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
  • Support team initiatives and create an inclusive environment.
  • Responsible for the overall productivity and results in the store, driving operational efficiencies to minimize risk and protect the store's assets.
  • Deliver financial results based on key performance indicators and identify ways to manage and control store expenses.
  • Show your team you're invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
  • Ensure store employees meet and/or exceed defined, monthly success measurements.
  • Meet or exceed sales goals for the store.
Requirements
  • 2-4 years of management experience in retail sales.
  • 2-4 years of sales and sales management experience.
  • At least 18 years of age.
  • Legally authorized to work in the United States.
  • High School Diploma or GED.
What We Offer

GP Mobile offers a dynamic and fast-paced work environment with opportunities for career growth and development. We are committed to building a diverse and inclusive workplace and encourage applicants from all backgrounds to apply.



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