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Retail Store Manager

2 months ago


New York, New York, United States Hani's Bakery + Cafe Full time
Job Title: Retail Supervisor

At Hani's Bakery + Cafe, we're seeking a highly skilled Retail Supervisor to join our team. As a key member of our management team, you will be responsible for leading a team of retail specialists to deliver exceptional customer experiences and maintain a positive work environment.

Key Responsibilities:
  • Cultivate Excellent Hospitality: Foster a welcoming environment for all guests, ensuring their experience is exceptional from start to finish.
  • Expert Knowledge: Demonstrate in-depth knowledge of our beverage, food, retail items, and kitchen stations to provide accurate information to customers.
  • Store Maintenance: Ensure the store is clean, well-organized, and visually appealing, with adequate inventory available to employees and guests.
  • Team Support: Continuously support bakery staff, actively participating in the service cycle, and holding team members accountable to standards and practices.
  • DOH Compliance: Ensure compliance with Department of Health regulations as they pertain to the front-of-house operation.
  • Feedback and Guidance: Provide constructive feedback and guidance to team members, focusing on excellence and hospitality.
  • Communication: Effectively communicate with all teams, maintaining a professional and respectful demeanor.
  • Work Area Maintenance: Maintain a clean and organized work area, promoting food quality and reducing waste.
Requirements:
  • 2+ years of management or supervisory experience, preferably in a similar retail environment.
  • Ability to stand or walk for extended periods and lift up to 50 pounds.
  • Availability to work any day of the week, including weekends and holidays.
  • Expected to work approximately 40 hours per week.
  • Excellent food and beverage knowledge.
  • Excellent verbal and written communication skills.
  • English fluency and Spanish proficiency preferred.
What We Offer:
  • Hourly rate of $18-$21/hour, plus tips.
  • Scheduled work evaluations and opportunities for advancement with pay increases.
  • Medical, dental, and vision insurance.
  • Paid time off to support a healthy work-life balance.
  • Employee discount of 20% at Hani's Bakery + Cafe.
  • An annual health and fitness stipend.
  • Staff meals and drinks during working shifts.