Field Engineer 4
4 weeks ago
We are seeking a highly skilled Field Engineer 4 to join our team at Netpace. As a Field Engineer 4, you will be responsible for repairing laptops and desktops in the metro area, providing exceptional customer service, and working closely with our clients to ensure their technical needs are met.
Key Responsibilities:- Repair laptops and desktops in the metro area, including replacing hard drives, motherboards, and keyboards.
- Perform whole unit swaps, repair or replace PC peripherals.
- Close service tickets in real-time using our company-provided phone and call management system.
- 1+ years of hands-on experience with laptop and desktop break-fix.
- Computer-building background experience preferred.
- General knowledge of laptop/desktop hardware and software, including basic knowledge of Microsoft applications.
- Ability to resolve basic/non-complex problems as directed.
- Client and/or governmental clearance may be required.
- Police or criminal background verification clearance may be required.
- Must have a reliable car and car insurance.
- Must be able to pass drug and background screening.
- Must be able to complete required product training.
- Competitive pay rate.
- Opportunity to work with a variety of clients and projects.
- Chance to develop your technical skills and expertise.
Please submit your resume and cover letter, including your answers to the following questions:
- How many years of Computer Hardware Repair Field experience do you have?
- Within the last 2 years, how many Motherboards have you replaced?
- Within the last 2 years, how many LCD's have you replaced?
- How many years of experience do you have diagnosing Dell laptops and PC's?
- Are you A+ Certified?
Please note that A+ certification is required by the client, and selected candidates who do not already have their A+ certification will have 90 days after their start date to become certified.
We look forward to reviewing your application
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