Client Experience Specialist

2 months ago


Cedar Rapids, Iowa, United States Collins Community Credit Union Full time

About Collins Community Credit Union
Collins Community Credit Union is a dynamic organization seeking a dedicated Member Experience Representative. This role is ideal for an ambitious, self-motivated individual who excels in problem-solving and collaboration. You will be responsible for promoting and delivering credit union products and services to both new and existing members, ensuring their needs are met through appropriate referrals when necessary.

Key Responsibilities:

  • Act as a representative of the Credit Union, maintaining professionalism and confidentiality while promoting a positive image.
  • Build and nurture member relationships by identifying their financial needs and recommending suitable products and services.
  • Handle inquiries, manage accounts, and facilitate the opening and closing of deposit products.
  • Assist members with questions regarding loans, credit cards, electronic services, and other related inquiries through various communication channels.
  • Process financial transactions as required.
  • Maintain a comprehensive understanding of all Credit Union products and services.
  • Stay informed about Federal Regulations and Credit Union Policies relevant to this position.
  • Meet department standards for availability and adherence.
  • Demonstrate flexibility in working hours and locations as directed by management.
  • Foster teamwork in all interactions with colleagues and in the execution of responsibilities.

What We Offer:
At Collins Community Credit Union, we are committed to your professional growth and success. We provide a supportive network, opportunities for professional development, and pathways for career advancement.

Benefits Include:
- Comprehensive Health and Wellness package
- 401k plan with matching contributions
- Tuition reimbursement
- Disability insurance
- Employee discounts
- Career training and development opportunities

Collins Community Credit Union is an equal opportunity employer. We encourage applications from minorities, veterans, and individuals with disabilities. We are an E-Verify Employer.



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