Senior Consumer Service Analyst
7 days ago
Job Summary
The Senior Consumer Service Analyst will be responsible for analyzing incoming complaints and identifying possible violations of Florida Statutes and Board Rules. This role will involve consulting with professional boards, complainants, and licensees to determine the agency of appropriate jurisdiction and referring cases to investigative field offices or legal staff.
Key Responsibilities
- Analyze and process complaints to determine the agency of appropriate jurisdiction
- Identify possible violations of Florida Statutes and Rules
- Consult with professional boards, complainants, and licensees
- Refer cases to investigative field offices or legal staff
Requirements
- High School Diploma or equivalent
- Experience formatting, editing, and creating comprehensive correspondence using Microsoft Office and email correspondence using Microsoft Outlook
- Valid Driver License
Preferred Qualifications
- Experience in a regulatory field
- Proficient in using OnBase and Versa Regulation
- Knowledge of and ability to interpret and apply applicable Florida Statutes, laws, policies, and procedures
About My Florida Corp Defunct
My Florida Corp Defunct is a leading organization in the field of consumer protection and regulatory compliance. We are committed to ensuring the safety and well-being of Floridians and the communities where they live and work.
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