Senior Consumer Service Analyst

4 weeks ago


Tallahassee, Florida, United States State of Florida Full time
Job Summary:

This position is located within the Division of Regulation, Tallahassee Regional Office. As a Senior Consumer Service Analyst, you will be responsible for reviewing alleged violations of Florida Statutes and Board rules governing various professions regulated by the department in various counties. Your duties will include analyzing and processing complaints, identifying possible violations, and referring cases to investigation field offices or legal staff.

Key Responsibilities:
  • Analyze and process complaints to determine the agency of appropriate jurisdiction.
  • Identify possible violations of the Professional Practice Acts and obtain necessary documentation.
  • Consult with professional boards, complainants, licensees, and other governmental agencies as needed.
  • Attend probable cause panel meetings and training sessions to enhance professional development and expertise.

Requirements:
  • High School Diploma or equivalent.
  • One year of administrative or clerical office experience.
  • Experience formatting, editing, and creating comprehensive correspondence using Microsoft Office and email correspondence using Microsoft Outlook.
  • A valid Florida Driver's License.

Preferred Qualifications:
  • Experience in a regulatory field.
  • Proficient in using OnBase and Versa Regulation.
  • Knowledge of and ability to interpret and apply applicable Florida Statutes, laws, policies, and procedures.

Benefits:
  • State of Florida retirement package.
  • Nine annual paid holidays and one personal holiday.
  • Ability to earn up to 104 hours of paid annual leave annually.
  • Ability to earn up to 104 hours of paid sick leave annually.
  • Health insurance coverage.
  • Life insurance policy.
  • Tuition waiver program.


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