Professional Member Advocate

3 days ago


Pittsburgh, Pennsylvania, United States Advance Sourcing Concepts, LLC Full time

We are seeking a highly skilled and professional individual to join our team at Advance Sourcing Concepts, LLC as a High-Level Member Services Rep. This is a unique opportunity to work with a growing and reputable Member Benefits Organization located in a dynamic and professional environment.

This is an excellent opportunity to take your skills to the next level and grow professionally in a call-center setting. Our organization prioritizes work-life balance, training, and professional development of our employees.

Job Summary: As a High-Level Member Services Rep, you will be responsible for providing effective phone communication to strengthen the relationship between large professional associations and their members. Your projects will include contacting existing members to reactivate their membership, renew their continued education subscription materials, create benefit awareness, boost conference registration, and for marketing feedback purposes.

Key Responsibilities:

  • Place outgoing calls to members of professional and trade associations to provide high-touch customer service and strengthen relationships.
  • Meet weekly project goals and maintain accurate records of calls, member interactions, and project progress.
  • Answer and direct incoming calls, handle member queries and concerns, and update member contact and payment information accurately.
  • Work proactively with other team members to develop solutions to problems as they arise and identify project trends with team members and management.

Core Competencies:

  • High-touch customer-focus and confidence in speaking with highly educated professionals.
  • Authentic and professional communication style, strong phone communications, and experience required.
  • Ability to work independently and on the team, with excellent time management skills.

About Us: Advance Sourcing Concepts, LLC is a growing and reputable Member Benefits Organization dedicated to providing exceptional service to our members and partners. We prioritize work-life balance, training, and professional development of our employees, and we are committed to excellence in all aspects of our business.


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