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Bilingual Customer Service Representative
2 months ago
PNC Financial Services Group is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Video Banking Center, you will play a critical role in delivering exceptional customer experiences and providing top-notch support to our clients.
Key Responsibilities:- Customer Service: Provide prompt and professional service to customers via various channels, including phone, email, and in-person interactions.
- Problem Resolution: Investigate and resolve customer complaints and issues in a timely and effective manner.
- Product Knowledge: Develop and maintain in-depth knowledge of PNC's products and services to provide accurate and informed support to customers.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery and resolution of customer issues.
- Teamwork: Collaborate with cross-functional teams to achieve business objectives and improve customer satisfaction.
- Language Skills: Fluent in Spanish and English, with excellent verbal and written communication skills.
- Customer Service Experience: Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer service.
- Product Knowledge: In-depth knowledge of banking products and services, with the ability to learn and adapt to new products and services.
- Technical Skills: Proficient in using technology to deliver customer service, including CRM systems and other software applications.
- Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Competitive Compensation: Competitive salary and benefits package, including medical, dental, and vision coverage.
- Opportunities for Growth: Opportunities for career advancement and professional growth within PNC.
- Work-Life Balance: Flexible scheduling and work-life balance to support your personal and professional goals.
- Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
- Customer-Centric Culture: PNC is committed to delivering exceptional customer experiences and building long-term relationships with our clients.
- Collaborative Environment: Our team is dedicated to working together to achieve business objectives and improve customer satisfaction.
- Opportunities for Growth: PNC offers opportunities for career advancement and professional growth within the company.
