Customer Service Agent

2 days ago


Portland, Oregon, United States Oregon Health & Science University Full time

The Oregon Health & Science University is looking for a Customer Service Agent to join our 24-hour call center team. This role plays a critical part in the success and operational efficiency of our organization, as we respond to a high volume of calls on a daily basis.

Key Responsibilities
  • Provide exceptional customer service to patients, families, and healthcare providers via phone and other communication channels.
  • Analyze and resolve complex issues efficiently, utilizing problem-solving skills and resources available within the organization.
  • Collaborate with internal stakeholders to ensure seamless communication and coordination of care.

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off.

OHSU is an equal opportunity employer and welcomes diverse applications from individuals who share our commitment to excellence, equity, and inclusion.



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