Restaurant Operations Manager

3 weeks ago

Richardson, Texas, United States Taco Cabana Full time

Job Title: Restaurant Operations Manager

Job Description:

SUMMARY: The Restaurant Operations Manager provides direction and consultation to the general managers of restaurants within a geographic area to ensure delivery of a superior service product and to maximize the profits of the restaurants. As the immediate supervisor of a group of general managers, The Restaurant Operations Manager performs functions to ensure that staff are selected, trained, counseled and rewarded to maintain performance standards.ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Reviews the P&L of each restaurant in the division and identifies potential/present problems and locates the source of variance in business operations.
  • Directs operational and procedural activities for each unit in the division ensuring compliance with standards in the areas of quality, guest service, food cost, labor hours/costs, safety (OSHA), security, cleanliness, product preparation and employee relations and administration.
  • Ensures compliance with all state, federal and local laws and regulations in the areas of health, safety labor and employment, as well as any applicable company policies, guidelines and procedures.
  • Selects, hires, trains and develops General Managers and Assistant Managers, conducts performance reviews, administers salaries and initiates disciplinary action and/or termination.
  • Directs General managers in the maintenance of restaurant equipment and facility, including making independent decisions regarding equipment repair or replacement, contacting Maintenance Technicians for repair needs; approves invoices with dollar authority and follows-up on costs and/or questions with vendors.
  • Reviews administrative tasks including personnel paperwork (new hire, terminations, leaves of absence, injury, etc.), conducts General Manager Orientations, oversees various audits, inventory and ordering of miscellaneous items.
  • Directs General Managers in planning, coordinating and implementing restaurant marketing activities in the local community to promote brand products and service and to enhance community relations through special promotions, sponsorships, local advertising, etc.
  • Investigates, resolves and responds to guest complaints.
SUPERVISORY RESPONSIBILITIES: Responsible for the supervision of salaried managers.REQUIREMENTS: The Restaurant Operations Manager position requires a candidate with 3 years' experience working in a multi-unit management capacity with tangible results. In addition, the Restaurant Operations Manager must be someone who has business acumen along with the ability to grow and develop people.EDUCATION and/or SKILLS and EXPERIENCE:
  • Associates degree in Business Administration or Hospitality preferred. High School degree or equivalent required.
  • Capable of adapting to business needs and solving problems quickly and efficiently.
  • Ability to prioritize multiple tasks and exercise sound judgment.
  • Has a functional understanding of Profit & Loss statements, costs controls, and restaurant operations.
  • Demonstrates stamina, focus, compliance, and service-driven abilities.
  • Able to work all shifts and days of week.
  • Strong leadership skills.
  • Must be extremely self-sufficient and resourceful.
  • Must live within a close proximity of the market.
  • Possesses and demonstrates a strong 'owner's commitment' to restaurant operations, customer service, cost control, quality, employee relations and employee development.
  • Ability to plan and implement a budget for entire district.
  • Perform other duties as assigned.
LANGUAGE SKILLS:
  • Must have good written and oral communication skills.
  • Must have good customer service skills.
  • Must be able to perceive and react to the needs of others.
  • Must be organized, flexible and able to deal with various personalities.
COMPUTER SKILLS:
  • Basic computer skills.
  • Excel preferred.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk.WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Temperature controlled restaurant.
  • The noise level in the work environment is low to moderate.
EQUIPMENT USED: Computer, Laptop, fax, calculator, copier, cell phone.

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