Dining Services Supervisor

7 days ago

Pittsburgh, Pennsylvania, United States Pyramid Healthcare Inc Full time
Job Title: Dining Services Manager

Job Summary:

The Dining Services Manager is responsible for overseeing the daily operations of the dining services department, ensuring that quality dining services are provided to clients in a clean, safe, and sanitary environment. This role requires strong leadership and communication skills, as well as the ability to multitask and prioritize work effectively.

Key Responsibilities:

  • Plan, assign, and direct the daily work flow of the dining services department.
  • Prepare meals and provide hands-on supervision of the production, cooking, portioning, and serving of meals.
  • Collaborate with the executive director and regional dining services director to establish goals, objectives, and continuous improvement initiatives.
  • Establish systems that maintain operational efficiency and service quality standards.
  • Oversee the execution of strategies to achieve department and organizational goals.
  • Communicate department/organization goals to the dining staff and take initiative to support the team in achieving success.
  • Complete and submit a monthly dining department operations report and other reporting as requested.
  • Positively influence the experience, motivation, and performance of the dining services team.
  • Communicate effectively staff expectations and take action to promote accountability.
  • Supervise the hiring, scheduling, training, evaluating, and disciplining of employees.
  • Provide input into employee performance evaluations and complete evaluations as directed.
  • Complete employee rounding and take action with information received to improve employee experience.
  • Direct the development of employees through coaching and providing timely feedback on performance.
  • Collaborate routinely with the dietitian to ensure that client needs are met and modified diets are served accurately/adequately.
  • Schedule and participate in regularly scheduled team meetings and in-service trainings.
  • Implement standardized work in the department, including policies/procedures, job flows, cleaning schedules, and orientation/training tools.
  • Conduct kitchen and dining room rounds on a regular basis and take action to correct concerns.
  • Manage purchasing, inventory, and labor while monitoring costs and maintaining budgetary parameters.
  • Respond to client and staff concerns professionally and promptly.
  • Collaborate and communicate with administration and other facility departments.
  • Promptly report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location.
  • Attend and participate in required meetings and trainings.

Supervisory Responsibilities:

Day-to-day supervision of the Dining Services team, including but not limited to hiring, training.

Required Qualifications:

Education, Licensure, & Experience:

  • Experience in food or culinary services, including healthcare facilities, restaurants, schools, or similar environments, required.
  • Previous experience in a supervisory role preferred.
  • Serv-Safe certified or willing to obtain upon hire.

Job Knowledge, Skills, and Abilities:

  • Thorough knowledge of quantity food service, food preparation methods, and operation of food service equipment.
  • Ability to follow written and oral instructions.
  • Excellent time management skills and ability to multitask and prioritize work.
  • Ability to make decisions in an objective and ethical manner.
  • Ability to communicate effectively and efficiently, both written and orally.
  • Ability to use conflict resolution strategies to resolve difficult situations.
  • Effectively lead employees and teams in a collaborative approach.
  • Ability to problem-solve by gathering and analyzing information.
  • Able to be flexible, adapt, and respond to change.
  • Ability to learn and apply applicable federal, state, local laws, regulations, and procedures.
  • Working knowledge of computer basics.

Physical Demands:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable individuals with disabilities to perform the described essential functions. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit or stand for long periods of time, reach, bend, and move about the facility. Normal, corrective vision range ability to see color and to distinguish letters, numbers, and symbols. Must be able to lift, push, pull, or carry fifty (50) pounds.

Work Environment:

The noise level in the work environment is usually moderately quiet and indoors. This position will be scheduled based on operational need and will be required to provide own transportation. Incumbent may be exposed to viruses, diseases, and/or infections from clients in the work environment. Incumbent may be exposed to traumatic situations (i.e. psychiatric).

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare's mission.

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