Patient Care Team Lead

3 days ago


Rochester, New York, United States Rochester Regional Health Full time

Rochester Regional Health seeks a Patient Care Team Lead to join their team of dedicated professionals. In this role, you will be responsible for leading a team of access associates in providing exceptional customer care.

Key Responsibilities:

  • Provide guidance and support to team members to ensure they meet high-quality standards.
  • Manage incoming calls and respond to patient inquiries in a timely and professional manner.
  • Schedule patient appointments and collect necessary information to ensure smooth registration processes.
  • Verify insurance eligibility and complete registration processes accurately.
  • Collect payments and provide cost estimates when applicable.

Requirements:

  • At least three years of work experience in a healthcare or customer service setting.
  • Proven ability to lead and take direction from senior management.
  • Basic computer skills with proficiency in relevant software applications.
  • Excellent communication and customer service skills to interact with patients, families, and healthcare providers.

Physical Requirements:

The ideal candidate will have the ability to work in a sedentary environment, exerting up to 10 pounds of force occasionally.

Compensation: The salary range for this position is $17.25 - $18.90 per hour.

Rochester Regional Health is an equal opportunity employer committed to diversity and inclusion.



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