Technical Support Specialist I

1 week ago


Homer, Alaska, United States Homer Electric Association Full time
Position Overview

The Homer Electric Association (HEA) is a member-owned electric utility dedicated to serving the central and southern regions of the Kenai Peninsula in Alaska. We are currently in search of an Information Technology Help Desk I to enhance our operational efficiency. Our organization is built on the principles of integrity, accountability, innovation, and a commitment to community, and we are looking for a candidate who can contribute positively to these values.

Key Responsibilities
  • Act as the primary contact for clients seeking assistance with cooperative technology.
  • Conduct both in-person and remote troubleshooting using diagnostic methods as required.
  • Manage and respond to support inquiries via various communication channels, ensuring accurate documentation of interactions and resources utilized in the help desk software.
  • Engage in the creation of customer training initiatives by identifying educational needs and suggesting training solutions.
  • Assist in the evaluation and testing of new technologies, ensuring their compatibility with existing systems and documenting any issues as necessary.
  • Facilitate the setup and configuration of technologies for both the organization and individual users, adhering to departmental standards as directed.
Qualifications
  • High school diploma or equivalent qualification.
  • A minimum of two years of experience in providing technical support within an office, retail, or educational setting.
  • Alternatively, completion of a one-year certification or training program may be considered in place of the experience requirement.

HEA is an Affirmative Action and Equal Opportunity Employer; we encourage applications from minorities, women, veterans, and individuals with disabilities.

Explore the exceptional opportunities for work-life balance, competitive compensation, and comprehensive benefits available at Homer Electric Association. Our employees enjoy fulfilling careers with pathways for professional growth and development.



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