Restoration Project Manager
16 hours ago
The Restoration Manager is responsible for overseeing all aspects of restoration projects, ensuring operational excellence, and driving customer satisfaction, revenue, and profit growth. This role involves leading production crews, coordinating resources, and managing both internal and external relationships to achieve project success.
Key Responsibilities:
- Manage the entire customer experience, ensuring satisfaction and timely fulfillment of services.
- Lead client interactions, respond promptly to inquiries, and ensure customer needs are met.
- Develop detailed scopes of work for projects and review estimates.
- Negotiate project scopes and estimates with customers and clients.
- Schedule crews and allocate resources to efficiently handle active projects.
- Coordinate restoration services with internal crews and subcontractors.
- Ensure accurate and thorough job documentation to support services provided.
- Maintain open communication with all stakeholders, including internal teams and clients.
- Monitor and control production expenses, ensuring cost-effectiveness.
- Oversee proper use and maintenance of equipment and materials.
- Enforce safety protocols and risk management guidelines, promoting a safe work environment.
- Recruit, train, and supervise production/restoration personnel.
- Continuously develop leadership and management skills, as well as technical expertise in restoration services.
- Perform additional duties as required by the employer.
Qualifications:
- High school diploma or GED required; Associate's or Bachelor's degree strongly preferred.
- Industry certifications strongly preferred.
- Minimum of 3 years of operations experience, with at least 1 year in a management or supervisory role.
- Strong leadership, interpersonal, and management skills.
- Effective written and verbal communication skills.
- Experience in restoration, cleaning, or construction is preferred.
Physical Requirements:
- Primarily a management role with occasional office work, but frequent field visits are required.
- Ability to lift up to 50 pounds independently and up to 100 pounds with assistance during fieldwork.
- Capable of standing, walking, climbing ladders, and working at heights or confined spaces when needed.
- Exposure to various job site conditions, including chemicals, fumes, heat, and loud noise.
- Occasional need to wear a respirator for safety during certain field activities.
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