Healthcare Support Specialist
2 weeks ago
Company Overview:
The University of Iowa is a world-renowned academic and healthcare institution seeking a dedicated individual to join its team as a Clerk III. Our mission is to provide exceptional patient care, education, and research opportunities.
Salary: $44,763 - $54,091 per year (based on experience), plus fringe benefits and generous employer contributions into retirement plans.
Job Description:
We are looking for a highly organized and detail-oriented individual to support our patient services team. As a Clerk III, you will be the first point of contact for patients, families, and visitors, providing exceptional customer service and ensuring seamless communication between departments.
Your responsibilities will include:
- Greeting and assisting patients, families, and visitors
- Scheduling outpatient appointments and coordinating with other departments
- Completing check-in processes and scheduling follow-up appointments
- Answering multi-line phone calls and resolving or triaging requests
- Processing and managing incoming occupational and physical therapy referrals and appointment requests
- Facilitating communications between patients, families, visitors, vendors, and other care providers
- Utilizing computer software packages and online systems
Required Skills and Qualifications:
To be successful in this role, you will need:
- Any combination of related clerical office experience, related undergraduate education, and/or post-high school clerical training that is equivalent to two years of full-time employment
- Ability to thrive in a fast-paced environment and manage high-volume public contact effectively
- Excellent written and verbal communication skills
- Knowledge of medical terminology
- Basic computer skills and ability to learn new software
Benefits:
We offer a comprehensive benefits package, including paid vacation, sick leave, health, dental, life, and disability insurance options, and generous employer contributions into retirement plans.
Application Process: To be considered, applicants must upload a resume and cover letter addressing how they meet the required qualifications of this position. Job openings are posted for a minimum of 10 calendar days.
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