Healthcare Support Specialist

2 weeks ago


Iowa City, Iowa, United States The University Of Iowa Full time

Company Overview:

The University of Iowa is a world-renowned academic and healthcare institution seeking a dedicated individual to join its team as a Clerk III. Our mission is to provide exceptional patient care, education, and research opportunities.

Salary: $44,763 - $54,091 per year (based on experience), plus fringe benefits and generous employer contributions into retirement plans.

Job Description:

We are looking for a highly organized and detail-oriented individual to support our patient services team. As a Clerk III, you will be the first point of contact for patients, families, and visitors, providing exceptional customer service and ensuring seamless communication between departments.

Your responsibilities will include:

  • Greeting and assisting patients, families, and visitors
  • Scheduling outpatient appointments and coordinating with other departments
  • Completing check-in processes and scheduling follow-up appointments
  • Answering multi-line phone calls and resolving or triaging requests
  • Processing and managing incoming occupational and physical therapy referrals and appointment requests
  • Facilitating communications between patients, families, visitors, vendors, and other care providers
  • Utilizing computer software packages and online systems

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Any combination of related clerical office experience, related undergraduate education, and/or post-high school clerical training that is equivalent to two years of full-time employment
  • Ability to thrive in a fast-paced environment and manage high-volume public contact effectively
  • Excellent written and verbal communication skills
  • Knowledge of medical terminology
  • Basic computer skills and ability to learn new software

Benefits:

We offer a comprehensive benefits package, including paid vacation, sick leave, health, dental, life, and disability insurance options, and generous employer contributions into retirement plans.

Application Process: To be considered, applicants must upload a resume and cover letter addressing how they meet the required qualifications of this position. Job openings are posted for a minimum of 10 calendar days.



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