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IT Infrastructure Specialist
2 months ago
Belay Technologies, a leader in technology solutions, is seeking an IT Infrastructure Specialist to enhance their intelligence operations team.
In this position, you will play a crucial role within the Multi-Factor Authentication (MFA) Support team, focusing on the issuance and management of security tokens. Your key responsibilities will encompass:
- Conducting initial troubleshooting for security token requests.
- Gathering detailed information on token-related issues for further analysis.
- Efficiently distributing and overseeing security tokens across various locations.
- Collaborating with technical teams to accurately report and resolve issues.
- Developing and maintaining comprehensive technical documentation and standard operating procedures.
- Providing insightful metrics regarding the token distribution process.
Required Qualifications:
- Active TS/SCI Clearance with polygraph
- A minimum of three (3) years of relevant professional experience
- A Bachelor's degree in a technical discipline or equivalent experience
Preferred Skills:
- Expertise in Windows Operating Systems
- Understanding of cybersecurity principles
- Strong customer service orientation
- Ability to work autonomously and manage priorities effectively
- Exceptional organizational and multitasking skills
- Experience with scripting languages
- Familiarity with log maintenance and ticketing systems
- Ability to adhere to established procedures and update standard operating procedures as necessary
Employee Benefits:
- 8 weeks of paid leave
- 401(k) matching, tuition assistance, and student loan repayment options
- Comprehensive health and dental coverage, life insurance, and Health Savings Account (HSA)
- Additional benefits including Amazon Prime, gym reimbursement, and monthly team events
- Opportunities for professional advancement and skill development