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IT Infrastructure Specialist

2 months ago


Annapolis Junction, Maryland, United States Belay Technologies Full time
IT Infrastructure Specialist Job Overview

Belay Technologies, a leader in technology solutions, is seeking an IT Infrastructure Specialist to enhance their intelligence operations team.

In this position, you will play a crucial role within the Multi-Factor Authentication (MFA) Support team, focusing on the issuance and management of security tokens. Your key responsibilities will encompass:

  • Conducting initial troubleshooting for security token requests.
  • Gathering detailed information on token-related issues for further analysis.
  • Efficiently distributing and overseeing security tokens across various locations.
  • Collaborating with technical teams to accurately report and resolve issues.
  • Developing and maintaining comprehensive technical documentation and standard operating procedures.
  • Providing insightful metrics regarding the token distribution process.

Required Qualifications:

  • Active TS/SCI Clearance with polygraph
  • A minimum of three (3) years of relevant professional experience
  • A Bachelor's degree in a technical discipline or equivalent experience

Preferred Skills:

  • Expertise in Windows Operating Systems
  • Understanding of cybersecurity principles
  • Strong customer service orientation
  • Ability to work autonomously and manage priorities effectively
  • Exceptional organizational and multitasking skills
  • Experience with scripting languages
  • Familiarity with log maintenance and ticketing systems
  • Ability to adhere to established procedures and update standard operating procedures as necessary

Employee Benefits:

  • 8 weeks of paid leave
  • 401(k) matching, tuition assistance, and student loan repayment options
  • Comprehensive health and dental coverage, life insurance, and Health Savings Account (HSA)
  • Additional benefits including Amazon Prime, gym reimbursement, and monthly team events
  • Opportunities for professional advancement and skill development