Current jobs related to Client Relationship Executive - Clarinda, Iowa - NOVAE LLC

Founded in 1995, Novae LLC has established itself as a leader in the trailer manufacturing industry since its inception in 2001. Our mission is to deliver high-quality products accompanied by exceptional service, while valuing the contributions of our suppliers, employees, community, and customers.

Headquartered in Markle, IN, Novae is recognized as one of the fastest-growing trailer manufacturers in North America, with a diverse portfolio of 12 brands, including Sure-Trac, H&H Trailers, and LOOK Trailers. With over 1,200 employees and 22 manufacturing facilities across 9 states, we maintain a robust dealer network comprising more than 1,100 partners.

Our company thrives on growth and is guided by core values that our leadership team prioritizes: Embracing and Driving Change, Service Orientation, Integrity, Self-Discipline, Accountability, and a Strong Work Ethic.

Role Summary: The Client Relationship Executive will provide outstanding support to our North American dealer network, fostering and enhancing partnerships with both existing and potential dealers through a relationship-driven management approach.

Key Responsibilities:

• Develop and maintain relationships with current accounts while identifying and establishing new accounts through effective planning and organization of daily activities.
• Engage in regular communication and in-person meetings with existing and prospective clients.
• Deliver professional and timely communication to dealers regarding sales support, product information, quotes, warranty, and post-sale service, while recommending products tailored to the specific needs of dealers.
• Utilize a consultative approach to discuss product usage, features, pricing, availability, and growth strategies with dealers.
• Respond promptly to all inquiries (sales quotes, service requests, warranty issues, etc.) with urgency, empathy, and accountability.
• Oversee all aspects of order processing and management in collaboration with production leadership.
• Monitor market trends, industry innovations, and competitor activities to inform strategic recommendations for Novae and our dealer network.
• Provide training to dealer team members on selling, operating, and maintaining new equipment, effectively communicating our value proposition and updates on new features.
• Work closely with leadership to negotiate dealer-specific agreements and sales incentives.
• Supply leadership and cross-functional teams with real-time insights on customer needs, competitive activities, and opportunities for new products and services.
• Participate actively in trade shows and conventions.
• Coordinate internal projects for dealers across engineering, manufacturing, and accounting departments.
• Assist in various other areas and perform additional duties as required.

Qualifications:

• Bachelor's degree in business, engineering, or a related field preferred; or equivalent experience.
• Exceptional verbal, nonverbal, and written communication skills.
• Strong customer service aptitude with proven conflict resolution abilities.
• Experience in negotiating outcomes that align with organizational goals.
• Familiarity with conducting and sharing market research.
• Proficient in Microsoft Office and related software.
• Self-motivated individual with strong analytical and critical thinking skills.
• Willingness to travel approximately 15% to 20% annually.
• Must be able to pass a Department of Transportation physical to operate a sales vehicle while demonstrating products to dealers.

Benefits:

• Medical Insurance (PPO + HDHP options)
• Dental Insurance
• Vision Insurance
• Critical Illness Insurance
• Accident Insurance
• Supplemental Life Insurance (Employee, Spouse, and Children)
• 401(k) contribution after 30 days + company match on first 3%
• Weekly Accrued PTO
• Company Paid Short Term and Long Term Disability
• Company Paid Life Insurance
• Reimbursement Program for RX Safety Glasses & Steel Toe Boots/Shoes

Novae LLC is an equal opportunity employer, committed to diversity and inclusion in the workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.